FedEx SmartPost: What a terrible service!!
I normally do not ship much and try to either use UPS or USPS to send my packages. I have also used FedEx in the past with relative success. However, now the big names have come up with a way to be completely irresponsible for their service and in the process make it “cheaper” for its users. Announcing Fedex Smartpost. I really wonder how executives at these shipping companies can come up with this horseshit and put it into production without performing a reality check. I see Fedex Smartpost as a way for Fedex and USPS to completely deny any accountability for a package shipped through this service, thus reducing overhead normally associated with extra checks and balances to control loss and/or mistakes. This makes everyone concerned look really, really bad. They need to hire better marketing and managerial folks.
I was shipped a small package through this service and somehow it got lost in the shuffle. However, now Fedex has no way of tracking it, nor does USPS. They both asked me to visit the others’ website/phone support to get it resolved. I shudder to think what would have happened if this package was expensive or had an insurance claim of some kind. Needless to say, I will never ship anything again (or have anything shipped to me) with any “Smartpost” type service. I really like accountability and would like to think that my carriers are responsible enough and reliable enough to want be accountable since they sell reliability and their business models are based on reliability of service. If anyone reading this was thinking about using Fedex Smartpost, I would strongly suggest against it. Save yourself the hassle and the line of flaming dog poop that these people are offering and pay a few bucks extra to use a better service.
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DONT USE FED EX SMART POST
I AM SO MAD. ITS CHRISTMAS TIME YOU KNOW. ORDERING GIFTS FOR ALL THOSE LOVED ONES. WELL DON’T USE FED EX SMART POST IF YOU WANT TO RECEIVE THESE GIFTS. I ORDERED 2 PACKAGES FROM A COMPANY AT THE BEGINNING OF DECEMBER, TO MAKE SURE THEY WOULD GET HERE IN TIME. ONE THEY SHIPPED VIA USPS AND IT CAME IN 2 DAYS, FROM ACROSS THE COUNTRY. THE OTHER ONE THEY SHIPPED USING FED EX SMART POST AND IT TOOK 10 LONG DAYS TO GET. BUT OK IT WAS STILL THE MIDDLE OF DECEMBER SO FINE. NOW ON DEC 9TH I ORDERED FROM A COMPANY THAT IS ABOUT 30 MINUTES AWAY FROM ME. I THOUGHT FOR SURE I WOULD GET THIS ITEM IN TIME FOR CHRISTMAS. ALL THEY HAD TO DO WAS DROP IT IN A MAIL BOX AND IT WOULD ARRIVE THE NEXT DAY. BUT NO NO NO, THEY USED FED EX SMART POST. IT SPENT 2 DAYS IN THIS STATE, 2 DAYS IN ANOTHER STATE, 3 MORE DAYS IN ANOTHER STATE, AND IT ISN’T EVEN BACK IN MY STATE YET. THE ARRIVAL DATE HAS CHANGED 3 TIMES, AND IS GETTING VERY CLOSE TO NOT ARRIVING BEFORE CHRISTMAS. FED EX SMART POST IS A LYING STUPID WASTE OF TIME AND PEOPLES MONEY. I JUST HAD TO VENT
Comment by someone 12/16/2006 @ 2:10 amDONT USE FED EX SMART POST
Comment by someone 12/16/2006 @ 2:16 amI AM SO MAD. ITS CHRISTMAS TIME YOU KNOW. ORDERING GIFTS FOR ALL THOSE LOVED ONES. WELL DON’T USE FED EX SMART POST IF YOU WANT TO RECEIVE THESE GIFTS. I ORDERED 2 PACKAGES FROM A COMPANY AT THE BEGINNING OF DECEMBER, TO MAKE SURE THEY WOULD GET HERE IN TIME. ONE THEY SHIPPED VIA USPS AND IT CAME IN 2 DAYS, FROM ACROSS THE COUNTRY. THE OTHER ONE THEY SHIPPED USING FED EX SMART POST AND IT TOOK 10 LONG DAYS TO GET. BUT OK IT WAS STILL THE MIDDLE OF DECEMBER SO FINE. NOW ON DEC 9TH I ORDERED FROM A COMPANY THAT IS ABOUT 30 MINUTES AWAY FROM ME. I THOUGHT FOR SURE I WOULD GET THIS ITEM IN TIME FOR CHRISTMAS. ALL THEY HAD TO DO WAS DROP IT IN A MAIL BOX AND IT WOULD ARRIVE THE NEXT DAY. BUT NO NO NO, THEY USED FED EX SMART POST. IT SPENT 2 DAYS IN THIS STATE, 2 DAYS IN ANOTHER STATE, 3 MORE DAYS IN ANOTHER STATE, AND IT ISN’T EVEN BACK IN MY STATE YET. THE ARRIVAL DATE HAS CHANGED 3 TIMES, AND IS GETTING VERY CLOSE TO NOT ARRIVING BEFORE CHRISTMAS. FED EX SMART POST IS A LYING STUPID WASTE OF TIME AND PEOPLES MONEY. I JUST HAD TO VENT
I ordered from Coldwater Creek on the 22nd of Dec. and they shipped SmartPost and charged me $16.95 for shipping. I still don’t have it 10 days later. What a ripoff. Sending it by Fedex alone would have been cheaper and more effecient.
Comment by someoe 1/1/2007 @ 1:28 pmAgree, Agree, Agree. I’ve been waiting 15 business days for one package & 12 for another. Both packages are coming from retailers of nearby states. What a joke. And accountability- NONE. Your left out in the cold. The retailers shipped & the post office has not received. Just wait they all say. So as if I have a choice, wait-wait-wait it’s been. Half a month & still empty handed, empty wallet, EMPTY PROMISE. SMARTPOST “PONYEXPRESS POST”. Fedex should be embarrased to be associated with such a flop.
Comment by snailmail 1/4/2007 @ 4:17 pmHaving these same problems at the current moment. I ordered a nintendo wii bundle from circuitcity.com. The bundle includes 2 games, extra controller and of course the system. Well, the 2 games and extra controller were shipped USPS and got to my house in 2 shipping days. The system however, was shipped via smartpost. It was shipped out the 5th, got to the Grove City, Ohio “sortation center” on the 6th, and fedex tracking says that it has been there ever since! With a $250 package I’m getting a little worried…
Comment by West End Stench 1/13/2007 @ 1:10 pmOrdered an online item from GNC. They shipped it Smartpost. It’s been going on two weeks since I’ve placed my order and no one knows where it is. All GNC knows is that it has “left the warehouse”. Why am I so pissed? The distribution warehouse that my item shipped from is only 9 miles down the road from me. I could have walked down there to pick the frigging item up!
Comment by Iam Pissed 1/14/2007 @ 12:00 pmWest End – The exact same thing happened for me… I found your comment when I was searching for the Phone number for the black hole known as the Grove City Sortation Center… I have the same Wii lost in the process… but man the games and controller are awesome to play w/o the actual system.
I called Circuit City but of course they are no help, they say they will reship it but dont have any in stock… what a joke…
Comment by Wookie 1/18/2007 @ 5:07 pmYup. me too. Had a flat panel LCD HDTV shipped from circuit city and it was gone
! Smart Post is stealing packages
! Don’t do it
Comment by Another Sucker 1/18/2007 @ 5:24 pmAgree agree agree
who thought up this backward leap in customer service? It takes soooo long and no one is accountable.
Comment by Another unsatisfied customer 1/20/2007 @ 4:38 pmMy Wii was stolen by FedEx SmartPost in Grove City! Here is a copy of the e-mail I received from Circuit City:
‘Thank you for placing your order with www.circuitcity.com. We appreciate your business. Unfortunately, the carrier lost the package with the Nintendo Wii console and our distribution center is unable to fulfill your
order.
We apologize for any inconvenience this may cause you. Our stock is continuously replenished, so please check back with us soon.
...
Thanks again for visiting our web site. We look forward to supplying what you need in the future.’
I will never use SmartPost or CC again.
Comment by Sucker #3459 1/25/2007 @ 3:50 pmI agree. My package has been sitting for 3 days at a time in three different Fedex SmartPost SORTATION CENTERS (code word for the bermuda triangle of shipping). What a joke. I think Circuit City needs to rethink their shipping partnership in a hurry.
Comment by still waiting 1/26/2007 @ 3:47 pmOk, I have read enough bashing about FedEx SmartPost. For those of you that don’t have a clue about logistics; as I can tell by your comments you don’t, a sortation center is basically the same as the post office calls a Bulk Mail Center. They receive the parcels; or mail for those of lesser minds, and sort it to the closest zip code allowing direct delivery of items from a shipper. Which FedEx SmartPost has got down to most of your local post offices.
As for delivery times for SmartPost verses FedEx Ground… Both take the exact time to deliver to your home. 2-7 days, and since FedEx SmartPost is using the Postal Service for final delivery, I would say that is damn good.
Comment by Roger 2/8/2007 @ 3:48 amNow for the pricing issue I have read about. Let me just say that most of the places you would order from not only charge you the amount for shipping, but they also charge you to package the item and handle it until it is picked up…
To end this rambling, let me just say before you go blasting a company, know your facts.
I am currently experiencing the same Black Hole of Sortation Centers. My Wii has been apparently sitting in the Earth City, MO Sortation Center for 5 days now. Comparing this to standard FedEx service is a joke, as the logistics of their entire distribution system appears flawed. I have never seen this type of problem with UPS or the post office. I mean, cmon, they are making me DEFEND THE POST OFFICE! Something tells me that I can probably make a large bid on my Wii on Ebay thanks to Joe Schmo Sorter from the Sortation center swiping packages. That would explain how nobody can get any, yet there are 1000’s on Ebay.
I’ve had other issues with FedEx too. Like needing a signature for pickup on an item. They habitually leave a note saying “we missed you at 1PM, we will try again tomorrow after 4PM”. Yet, leave work early the next day, and the SAME note is there because they missed me at 1PM again.
Comment by Toneman 2/13/2007 @ 3:03 pmI will never use Fedex Home Delivery again. I supposed to receive a package from Bekcer CPA review. I just do not understand why Becker uses this horrible service of Fedex. I called Fedex three times to ensure that they hold my package so that I can pick them up by myself. As you know the Becker Review course is very expensive, therefore, I do not want them to just leave in front of my door. The center on 700 Wise Rd in Schaumburg IL, never paid attention to the message sent by the Fedex Headquarter. I really doubt that this is the first time. In addition, the service hour is very short. You cannot pick your package like 5pm, they are close
!! I am hoping that Fedex loosing customers from doing this Home Delivery service so that they do not offer this cheaper and annoying service. I do not mind paying more monies as long as good service. I wish I had a way to spread the word to everybody.
Comment by Ronald unhappy Fedex customer 2/15/2007 @ 11:00 pmI agree. DON’T USE FEDEX SMARTPOST. There is nothing smart about their service unless you are the thief. I have lost two packages ( a wii console and a tmx elmo ) to the thieves at Fedex SmartPost and they keep saying it is the post office not them.
Comment by virginia 2/17/2007 @ 11:58 amFed-Ex SmartPost Sucks
! I am going through the same problem with ordering a Wii from Circuit City as well. I have read countless complaints about this new disaster of a service from FedEx all over the Internet. This forum here is only one among many with people complaining about this (dis)service. I ordered the Wii and a one game from CC at the same time. The game got to me one business day later being shipped directly with USPS. The Wii console, shipped with FedEx StupidPost has circumnavigated the United States all around my state of Alabama going from Oregon, to Atlanta, Georgia, to Orlando, Florida. It has been 8-days so far, but I fear even worse after reading the multitude of complaints about this service all over the Internet. The latest tracking information states that the USPS has received Electronic Shipping Information about my package, but has not received my actual package.
And as far as Roger’s haughty comments above (Post #12), basically F*ck you and your arrogant attitude. Why don’t YOU get YOUR facts straight before spouting off and defending FedEx’s STUPIDpost DIService. There is no shortage of people complaining about no delivery at all or delivery times way beyond the 2-7 days time frame you claim FedEx SmartPost maintains. I mean, what did you think that everyone in this thread is just making this stuff up?
Comment by Dave 3/9/2007 @ 11:47 amWell I just received my Wii. It took 11-days to get here which is not too bad compared to some of your other StupidPost horror stories. Still, lesson learned, and I will definitely not go for the free delivery service from Circuit City or any other company which I suspect may use FedEx SmartPost anymore.
Comment by Dave 3/13/2007 @ 12:31 pmMy package has been sitting in a sortation center for 6 days. Not sure where in this city that is but I am sure I could walk there in 6 days with time to spare. Still cannot find out when it will be delivered as I cannot get a live person at FedEx SmartPost and the local post office knowns nothing about this service. Remember the game button button who’s got he button? Package package who’s got the package. Li’l Abner got his mail by US MULE and that was faster and more reliable.
Comment by Chuck 3/22/2007 @ 10:42 amSMARTPOST has got to be the worse possible shipping formula ever. A package that is normally received in 2 days by UPS is taking 14 days with SMARTPOST. The contents are now worthless after traveling all over the country and subjected to all kinds of weather and temperature. I will no longer order from any company that uses this terrible shipping concept.
Comment by JOHN 3/30/2007 @ 3:48 pmStupidpost! For the person who was defending Fed Ex and SMARTPOST, let me say this. I have 7 years in logistics (Emergency Medical Delivery) and for 15 years I worked for USPS. I understand both. SMARTPOST is a good idea, but will not work. Why…...accountability. NO ONE CLAIMS TO BE RESPONSIBLE. In any business, when you play the blame game, the consumer loses. I ordered from Fingerhut and they gave me two tracking numbers. The first was sent USPS and I received it 2 days later. The second was sent SMARTPOST. The first was my free gift, and the second was my $200 dollar phones. The first I tracked and knew exactly where it was. The second says “NO RECORD”. Fingerhut says it is in Dallas and will be delivered Tues. (5 days from now). I asked them how they knew that and they said SMARTPOST tracking. SMARTPOST web site says the same as USPS. “NO RECORD”. Who knows?
Comment by Larry 4/5/2007 @ 11:01 amFedEx SmartPost is a good way for a business to lose customers. Fed-Ex will blame the slowness on the USPS, and the USPS can blame it on Fed-Ex. Whoever thought it up should apologize to all businesses losing customers because of it. I ordered some filters, and the vendor used FedEx smart-post, so I cross that vendor from my list – without once complaining to either the vendor or to the carrier, (whoever claims to be the culprit). There are too many good vendors who care about customer service – why use one that uses such a terrible carrier(system). Fed-Ex HAD a good reputation – now I am not sure.
Comment by Hal 4/12/2007 @ 3:30 pmwhy kill the messinger? the post office has 5 days to deliver after receiving the package. after the sortation center scan fedex no longer has custody of the package. it is totally under the control of usps,who i might add sucessfully delivers millions of these packages a week, tracking is a problem, but if you call fedex at 1800463339, they do have a phone number for smart post customer service. a little bit of research goes a long way
Comment by kathy 4/12/2007 @ 10:11 pmFedex Smart Post Track
4-10-07 4:09 pm package picked up Hemingway SC
4-11-07 9:04 sortation center arrival Martinsburg wv
4-12-07 5:41 “” ” departure Martinsburg Wv
4-13-07 11:44 am sortation center arrival Orlanco Fl
4-11-07 12:53 electronic shipping info recieved Titusville fl*
4-14 4:30am sortation center departure Orlando fl
4-14-07 1:25pm USPS entry Titusville
4.14-07 2:32pm shipment accepted Titusville fl*
- means USPS
Comment by Robert Yerkes 5/1/2007 @ 1:25 pmOh by the way it was delivered 4-18-07
Now some of you highly educated people out there tell me why this box laid in the Titusville Po for 5 days before it was delivered???????????????????????
I agree that “Smart Post” sucks. I ordered merchandise from Sony Style, I had no choice of the shipper from that site. It’s been 12 days so far from the order date. It was posted for shipment 7 days ago. Sony offers a tracking link and all it states is that it has been in my city’s post office just sitting for the past four days. Item has not been delivered yet. What could take four days to get from one side of town to the other? I’m not even in a big city.
Comment by lala 5/7/2007 @ 8:50 pmThis idea to put a great shipper together with the biggest US Government boondoggle is an awful idea. It makes FedEx look bad.
Now an opinion from an insider. I’ve worked for FedEx for six years. Five with Ground and this past one with Smartpost. I’m not an apologist by any means, but you have to understand that we are going through what you might call “growing pains.” For starters, Smarpost (formerly Parcel Direct) was only purchased by FedEx in 2004, so the streamlining of operating sytems is not even complete yet. Also bear in mind that Smartpost’s largest competitor, Apex Logistics, filed for Chapter 11 in 2006. This lead to a massive growth in the volume that each Smartpost hub was sorting on a daily basis. The company had to open up four brand new sorting centers right smack in the middle of the 2006 peak shipping season. When I moved from Ground last year, I initially thought that it was the stupidest decision I had ever made. Now that we are integrating our shipments with those of FedEx Ground, there has been a remarkable improvement in our service. All I am saying is, understand what it’s like for someone working in the trenches of a brand new shipping company, especially one that is attached to such an established name.
Comment by jc 5/22/2007 @ 2:50 amI ordered an item from Sony Style and they used Fedex Smartpost. The tracking is abit of a problem, but I did receive my item in 4 days.
Comment by Lilee 5/26/2007 @ 12:54 pmPost 22 your phone number is incomplete
Comment by racerrck 5/29/2007 @ 4:19 pmSmartpost is lousy! Two separate shippings have gotten “stuck” in LA. The first ultimately took 3 1/2 weeks to get to me in Hawaii. The second has been sitting in LA for 10 days now and they tell me it will be another 10 days (making for a 1 month delivery time!). Smartpost customer service was utterly unhelpful, passing it off to some sort of labeling problem . . . they assume. If so, then how did it make it across the US to their LA facility in the first place??? They literally told me that they ship hundreds of thousands of packages and cannot go checking on mine!! Kudos to that customer service rep! I will insist that my vendors use a different shipping method even if it effects the bottom line since customer service (my customers) is the most important thing in my business, even if it isn’t in theirs. As for comment #12, yes, I can read their website too and see that they promise delivery in 2-7 days. I’d be fine with that if they actually lived up to it.
Comment by ajaan 6/1/2007 @ 7:25 pmThis is for Mr. Roger, #12: You must work for FedEx or have family who does. For the record, the last time I checked, Freedom of Speech is still in existence. People have the right to say what is on their minds, as well as tell others about their experience with any company that has not done their job properly or has crap Customer Service. We all know that things happen and with the amount of packages that are delivered all over the world, some will get misplaced. After reading the comments, I have come to the conclusion that there would not be so many bitter if one person took the time to help them. There is nothing worse than being brushed off or tossed to another person who ends up doing the same thing. The key to all this is simple….TRUTH. No one is looking for perfection with any company. Just tell them what has happened so they can take steps to fix it. Mr. Roger, get a clue and try adding some helpful, positive insight next time instead of criticism. Have a nice day. Good luck to all that have been a victim to being pushed aside, lied to or simply…never helped.
Comment by Freedom of Speech 6/11/2007 @ 7:17 pmi work at fedex smartpost
Comment by Fed Ex 6/14/2007 @ 1:05 pmMost of the time I will not shop at an online store that does not ship UPS. I insist on it, I depend on it, and I can be sure that they’re accountable when it really matters. I made horrible the mistake AGAIN of using a store that ships fedex smartpost.
here is a log of the package transit…
June 15, 2007 6:31 AM Shipment Accepted [city withheld], FL *
June 14, 2007 12:17 AM Sortation Center Departure ORLANDO, FL
June 13, 2007 10:54 PM Electronic Shipping Info Received [city withheld], FL *
June 13, 2007 12:52 PM Sortation Center Arrival ORLANDO, FL
June 13, 2007 5:14 AM Sortation Center Departure ATLANTA, GA
June 9, 2007 11:38 PM Sortation Center Arrival ATLANTA, GA
June 9, 2007 9:31 AM Sortation Center Departure LOS ANGELES, CA
June 9, 2007 5:32 AM Sortation Center Departure DALLAS, TX
June 7, 2007 6:51 PM Sortation Center Arrival DALLAS, TX
June 7, 2007 6:04 PM Pickup CARROLLTON, TX
It left from Texas, went THE WRONG DIRECTION, finally got back on track, SAT IN THEIR FACILITY FOR 2 BUSINESS DAYS, finally back on track, MAKES IT INTO MY CITY AND LEAVES AGAIN, and finally is now heading towards delivery again.
Comment by Another Pissed FEDEX sucker 6/15/2007 @ 12:40 pmI called and spoke to a fedex rep, and they said, not verbatim, but close enough:
“Thats the way it is”.
Hi all I now share in your misery with Fedex Scampost. I placed on order from performancebike.com during a free shipping special. They sent it scampost. After languishing in and bouncing from sortation centers it arrives at the post office only to be sent out again 500 miles away and come back later the same day. At least that is what the tracking says. I called to post office ready to rip them a new one for letting my package sit around for 5 days. The PO say they never received it and that scampost gives them problems all the time. Even though tracking says it was accepted at the post office, that only means it was listed so in a bulk manifest. It seems their tracking is nothing but an outlet for them to lie and divert blame for their staggering incompetence to the PO. I will never deal with scampost again.
Comment by victim #32 7/2/2007 @ 1:01 pmFedEx has been delivering packages for USPS for awhile now. So I guess this is turn-about … USPS is now delivering for FedEx??? I sell quite a bit on eBay and have been using FedEx. Thank goodness, I recently discovered DHL —and they’re closer than FedEx … AND CHEAPER TOO!! (hope their service is good!)
Comment by BayGrrl 7/8/2007 @ 2:19 amI am very mad with Fedex Smart Post service. I ordered a pair of shoes from pipelime on June 23. The package was sent on june 26th. When I call fedex i give them the tracking number piperlime gave me and sometimes they just dont know anything about my package but other times they tell me it is on its way. I’ve ordered other things on the internet using UPS as my shipment carriers and it’s fast and they give an excelent service. I called last week and some incompetent at fedex smartpost told me: “You are going to receive your package anytime today or tomorrow” and that was a week ago. Today is july 09, 2007 and IM STILL WAITING FOR MY PACKEGE
Comment by Ivelisse 7/9/2007 @ 12:21 pmha….I agree with u guys….I worked at fedex smartpost….I myself wouldint send mail through their
Comment by Al 7/12/2007 @ 2:46 pmI am in the same situation! I am still waiting for my package to arrive. I do alot of shipping and recieving and have had no problems before this shipment with smartpost. First of all the customer service is horrible and there are never any supervisors or anyone who knows what they are talking about. I asked the gentleman where he was located and he said the Phillipines. I could not believe it.They keep giving me the run around and one person says the package is on its way while another says it has not even left yet! This is the worst service I have ever encounterd! If some one wants to ship me a package from smartpost again I will close the account with the company!
Comment by Melissa 7/13/2007 @ 11:28 amI’ve now ordered from 2 stores that shipped via Smartpost and both were bad experiences. Big Surprise I know! The first one I thought for sure would never arrive. It was shipped from CA about 6 hours from where Iive. I could have drove there and back 10 times. The package reached the post office (according to Smarpost) on July 6. The tracking information at this point was never updated. I did finally recieve my pakage just the other day, on July 23. How ridiculous is this for a package shipped from California to California. I placed an order from Circuit City for a Nintendo Wii and a couple of games on July 20 and I noticed they shipped part of my order (the Nintendo Wii of course) via Smartpost. Great! This ones coming from TX to CA, so it should arrive in a couple months I guess. The funny thing is the other part (the video games) of my order that they shipped regular USPS has already arrived. So I’m not very happy right now. It seems like more companies are using this service. I agree, it should be called Scampost!
Comment by Mel 7/25/2007 @ 12:05 pmI ordered some stuff from Woot on July 5th… I was waiting and waiting for the package, called the post office cause FedEX said they delivered it, they said they never got it, and I believe the post office, it is a small town so they just ran back to the back and looked. They said that FedEX just backs up to the door and unloads a pallet of stuff with one thing to scan and scanning that tells what should be on the pallet, they said it isn’t uncommon for it to say there are say 42 packages and there only be 40. Anyway, today JULY 25TH, I finally receive my package, imagine my excitement, open the Woot box, open the other box and there is nothing in it but the tools CD and the manual
!! So after further inspecting the box I can see where someone pulled the label back, tore the address off I bet by accident, opened the other box and stuck a post-it note on the box with the address since they tore it off and taped the box back shut… I noticed someone saying something about Joe Blower Sorter Guy playing with their Wii, I think he is listening to MY media player as well…. I have a box opened by someone between me and woot that is empty to prove it….
Comment by SUPER PISSED 7/25/2007 @ 1:24 pmfxgsgh
Comment by SUPER PISSED 7/25/2007 @ 1:26 pmI recently had a package shipped from Performance Bike by SmartPost. It was held up at a sorting center in West Virginia for 3 days. But when it arrived in Kent, Washington it was shipped out on the following day and arrived at my home ahead of time. I just placed another order with Performance and it is being shipped by SmartPost. This time it arrived at the West Virginia sorting center late at night and left early the next morning. I do not have much to go on but it appears that the success of the shipping method depends upon the efficiency of the sorting center. Perhaps the efficiency will also improve with time. So far I am much more favorably impressed with the SmartPost than are most of the people that posted messages here.
Comment by Jim 8/14/2007 @ 11:59 pmI ordered 2 items from Circuit City by the I-net. Both shipped from a location around Los Angeles, Ca. I received the item sent by Fedex Ground in only 5 days (3000 miles). The 2nd unit was shipped SmartPost due to arrive no later than 14 days from ship date. It sat in Atla, Ga for 4 days and 22 hours according to the track info. Now it is in Charlotte, NC and has sat there over 2 days and who knows how much longer. Circuit City says no refund after 14 days. Oh,yeah? I will put the Trouble Shooter on our local TV station on them if I have to. I am thinking of buying one in the next town and refusing to receive the darn thing.
Comment by R.E. Spencer 8/16/2007 @ 4:41 pmMy second order from Performance Bike was shipped from North Carolina on August 12. It went through the West Virginia and Kent, Washington sorting centers and arrived at my door on the morning of August 17, three days ahead of schedule. I consider shipping a package all the way across the country in 5 days to be excellent service. I have limited experience with SmartPost because I have only received 2 packages that were shipped by this method. However, so far I have to give SmartPost a high mark for efficiency.
Comment by Jim 8/17/2007 @ 2:15 pmI ordered a lithium battery from SonyStyle on August 2, 2007. The tracking system did not pick up anything for several days. Then the package made several stops at “sorting stations” on its way from Illinois. Then on August 11, Fed Ex says it delivered the package to my post office in southern California. On contacting the post office, they made several searches but had no record of it. On August 16, I tracked the package again…...this time on its way BACK to Illinois. Why? SonyStyle Customer Service [a misnomer] says the package was damaged and is being returned to the shipper. No notification was ever made to me about the package return status. But wait, there’s more! On contacting SonyStyle Customer Service, I asked to have another battery shipped to me. No, they said, I have to fill out a freight loss form which they would e-mail to me. I must sign this form and send it back to SonyStyle in order to get credit for the purchase. Yes, SonyStyle would send me another battery [free 1-day air shipping] but I’d have to pay for it up front. To date I have not received the freight loss e-mail form. Trying to get through by phone to SonyStyle is difficult, requiring long waits “for the next available operator.” If I want another lithium battery, I’ll have to wait for my SonyStyle credit refund and go out to Walmart to buy it! It appears that Sony is very regimented and is not in the least bit customer friendly.
Comment by DoubleCoupon 8/17/2007 @ 3:57 pmTERRIBLE! AVOID AT ALL COSTS! Just terribly disorganized delivery service. FedEx takes your package and delivers your package to a FedEx SmartPost (company bought out by FedEx recently) sorting hub where they will sit there for many days on end until SmartPost has met the full truck load quota of packages for your destination hub. Half the time they send the packages to the wrong sorting hubs and then they end up sending it across the country. IF it does finally get to your city FedEx the pawns the package off onto USPS so that FedEx can’t be held accountable for the condition of your package. I really can’t stress enough how absolutely f-ing terrible this service is. I don’t even screw around with online stores that deliver FedEx Smartpost as their Ground method of delivery. I won’t buy from them. I’d much rather spend a few extra dollars and not have to wait weeks to get my package or have to play phone tag with FedEx and USPS when they inevitably lose it and I need to get my God damn money back. Screw you FedEx!
Comment by John F 9/6/2007 @ 1:15 pmI ordered a pair of shoes from Foot Locker on 8/29 and it shipped 8/30. The package made its way fairly promptly from Wisconsin to Sacramento, but sat in Sacramento for 4 days and left 9/6, and later that day it was picked up by USPS. It’s 9/10 and the package has been in the hands of the USPS in my own town for 4 days, not moving at all. Estimated delivery date was 9/7. Much too optimistic.
At least my package followed a proper route.
Maybe the tracking is just a load of bull to make you feel more hopeful. Post #10, is there anything at all that you can do about them losing your package?
Comment by Victor 9/11/2007 @ 1:49 amHows this for a fast delivery:
8 days(Assuming is still makes it) to make it from a shipping center thats 3 hours away, wow, the efficiency! I can ship parcel post to BFE in 5 days via USPS. Amazing… I could have walked and picked it up by now. NEVER again.
Status: Shipment Accepted
Comment by Chris 9/12/2007 @ 7:06 pmEst. in Home 09/14/2007
Date Time Description Location
September 12, 2007 1:51 PM Shipment Accepted HOLLAND, MI *
September 11, 2007 11:31 PM Sortation Center Departure BELLEVILLE, MI
September 11, 2007 10:58 PM Electronic Shipping Info Received HOLLAND, MI *
September 11, 2007 12:11 AM Sortation Center Arrival BELLEVILLE, MI
September 10, 2007 8:48 PM Sortation Center Departure GROVE CITY, OH
September 8, 2007 2:30 PM Sortation Center Arrival GROVE CITY, OH
September 8, 2007 6:01 AM Sortation Center Departure EARTH CITY, MO
September 6, 2007 8:14 PM Sortation Center Arrival EARTH CITY, MO
September 6, 2007 5:30 PM Pickup MARION, IL
Here’s my tracking info as of 09/13/2007. It’s been in a sortation center for 8 business days, but the Indians who run Circuit City’s customer support won’t do anything until 9/18/2007 (for something ordered 8/30/2007). I thought I was getting a Wii, instead I get a 2.5 week hassle. Thanks Circuit City and Fedex!
Has anyone had a package spend 8 days or more in a Sortation Center and not had the package lost?
Est. in Home 09/06/2007
Comment by Joe 9/13/2007 @ 2:39 pmDate Time Description Location
September 4, 2007 11:05 AM Sortation Center Arrival SACRAMENTO, CA
September 1, 2007 7:17 AM Sortation Center Departure LOS ANGELES, CA
August 31, 2007 8:17 PM Sortation Center Arrival LOS ANGELES, CA
August 31, 2007 12:00 AM Pickup WALNUT, CA
[...] Never receive or ship using FedEx SmartPost (I’m not the only one that has problems). [...]
Pingback by Next Generation Shopping » The Nintendo Wii Story - A Circuit City and FedEx SmartPost Shipping Tragedy 9/13/2007 @ 3:42 pmFigured I would add the fun I’m having waiting for a nintendo wii from circuit city. I wish I’d paid the extra money for faster shipping. Hopefully my package enjoyed it’s week-long trip out to wisconsin. I live in seattle, WA! It’s finally sooooo close. Although I guess it could be languishing in a random warehouse.
September 14, 2007 11:35 AM Shipment Accepted SEATTLE, WA *
Comment by Nathan 9/14/2007 @ 10:05 pmSeptember 14, 2007 8:55 AM Electronic Shipping Info Received SEATTLE, WA *
September 14, 2007 4:30 AM Sortation Center Departure KENT, WA
September 11, 2007 12:12 AM Sortation Center Departure NEW BERLIN, WI
September 6, 2007 2:01 PM Sortation Center Arrival KENT, WA
September 5, 2007 9:41 PM Sortation Center Departure SACRAMENTO, CA
September 3, 2007 3:27 PM Sortation Center Arrival SACRAMENTO, CA
September 3, 2007 12:05 PM Sortation Center Departure EARTH CITY, MO
August 31, 2007 8:14 PM Sortation Center Arrival EARTH CITY, MO
August 31, 2007 5:30 PM Pickup MARION, IL
My package has been in my city for 9 whole days now. I went to the post office a couple of days ago, but they couldn’t find it there. My only hope is that they forgot to unload it off the truck or something like that.
Comment by Victor 9/15/2007 @ 2:52 pmI too ordered from Coldwater Creek, and have benn waiting and waiting and WAITING!! And to top it off – my local Post Office knows NOTHING about Smart Post.
Comment by Lynn 9/18/2007 @ 9:47 pmLet’s rename it DUMB-ASS POST - – I am sooooo angry!
OMG
If you thought the postal service couldn’t get any worse… think again. I bought something at Circuit City and asked to have it delivered by USPS. To my surprise, they sent me a link to track it through FexEx Smart Post. This is the worst service ever! I’m sure some software company ate someone’s brain to make them invest millions in logistics technology that DOES NOT WORK! It’s been over two weeks, I have not received my package, and this is the information I found today:
September 18, 2007 6:20 AM Sortation Center Departure ATLANTA, GA
September 11, 2007 4:23 PM Sortation Center Arrival ORLANDO, FL
September 11, 2007 9:32 AM Sortation Center Departure ATLANTA, GA
September 10, 2007 6:41 PM Sortation Center Arrival ATLANTA, GA
September 8, 2007 2:41 AM Sortation Center Departure EARTH CITY, MO
September 6, 2007 8:14 PM Sortation Center Arrival EARTH CITY, MO
September 6, 2007 5:30 PM Pickup MARION, IL
Does anybody know how the *$#% it just left Altanta if it was in Orlando? That means someone did not record its transit for a whole week, and suddenly it magically appeared BACK in Atlanta. I’m not using SmartPost or any other FedEx service again! Their logistics sucks.
Comment by Tatiana 9/19/2007 @ 11:23 pmHi, I’ve worked for a variety of shipping companies (aka UPS and FedEx)...You guys should know that there are often many mis-scans with the parcels…aka they will appear to have left Atlanta when it was last scanned in Orlando. Also, FedEx Smartpost is a 7-9 business day delivery service. Weekends, holidays, etc do not count. If a company is telling you it will be there sooner than that, there are simply not telling you the truth. Packages will often stay in a sortation center for a few days; that is very typical. It’s a low-cost shipping alternative, therefore it is much slower. You’re package is not being stolen, it’s not just sitting around, FedEx SmartPost handles the most domestic packages. Since they aren’t charging their consumers much to ship, there is going to be a lag time. If they’re charging you more than about $5 for shipping, they’re taking that extra money to line their pockets. Ultimately, the liability for refunding to you belongs to the company you placed your order with. The shipping companies refund the companies you bought something from, and they in turn refund you. The reason the shipping company (aka UPS or FedEx) cannot give you personally any refund is because they aren’t even allowed to see your customer information. The only information they have is a tracking number. They can’t look up your name, your address, anything. It’s simple confidentiality laws. Also, I’d like to say that Sony is the worst company ever and openly lies to their customers. I’m never ordering again from them, especially since I know that they are lying. The simple truth is, FedEx SmartPost is slow. It is cheap. You get what you pay for, and if you have complaints, the company you ordered from is the only one that can help you. If the company is claiming to not have information about your package, the liability lies with their shipping department, not FedEx SmartPost. Sorry, folks. The companies that choose to ship this way accept any liability for shipping errors, mistakes, and damages. The reason you can’t get help from FedEx Smartpost, particularly, is because they are exclusively a corporate shipper. If you’re not a representative from Circuit City, Coldwater Creek, etc, etc, they can’t help you. I hope this helps clear up anybody’s questions…
Comment by stacy 9/25/2007 @ 10:19 pmHi, I’ve worked for a variety of shipping companies (aka UPS and FedEx)...You guys should know that there are often many mis-scans with the parcels…aka they will appear to have left Atlanta when it was last scanned in Orlando. Also, FedEx Smartpost is a 7-9 business day delivery service. Weekends, holidays, etc do not count. If a company is telling you it will be there sooner than that, there are simply not telling you the truth. Packages will often stay in a sortation center for a few days; that is very typical. It’s a low-cost shipping alternative, therefore it is much slower. You’re package is not being stolen, it’s not just sitting around, FedEx SmartPost handles the most domestic packages. Since they aren’t charging their consumers much to ship, there is going to be a lag time. If they’re charging you more than about $5 for shipping, they’re taking that extra money to line their pockets. Ultimately, the liability for refunding to you belongs to the company you placed your order with. The shipping companies refund the companies you bought something from, and they in turn refund you. The reason the shipping company (aka UPS or FedEx) cannot give you personally any refund is because they aren’t even allowed to see your customer information. The only information they have is a tracking number. They can’t look up your name, your address, anything. It’s simple confidentiality laws. Also, I’d like to say that Sony is the worst company ever and openly lies to their customers. I’m never ordering again from them, especially since I know that they are lying. The simple truth is, FedEx SmartPost is slow. It is cheap. You get what you pay for, and if you have complaints, the company you ordered from is the only one that can help you. If the company is claiming to not have information about your package, the liability lies with their shipping department, not FedEx SmartPost. Sorry, folks. The companies that choose to ship this way accept any liability for shipping errors, mistakes, and damages. The reason you can’t get help from FedEx Smartpost, particularly, is because they are exclusively a corporate shipper. If you’re not a representative from Circuit City, Coldwater Creek, etc, etc, they can’t help you. I hope this helps clear up anybody’s questions…
Comment by stacy42 9/25/2007 @ 10:29 pmThis smartpost BS is horrible. I ordered over 500 dollars in packages form a company based in a neighboring state of mine. The order was shipped on a Monday and It is now 6 days later…STILL NO PACKAGE. HORRIBLE HORRIBLE HORRIBLE. tHE PACKAGE WENT UP TO ANOTHER NEIGHBORING STATE WHERE IT RESTED FOR 2 DAYS BEFORE MAKING ITS WAY DOWN TO MY STATE WHERE IT HAS BEEN SITTING FOR 2 MORE DAYS. i COULD HAVE WALKED TO THE COMPANY 300 MILES AWAY AND BACK FASTER THAN THIS. TERRIBLE. THE PACKAGE HAS BEEN AT MY LOCAL “SORTING” CENTER FOR THE LAST TWO DAYS JUST SITTING THERE. I ORDERED ANOTHER PACKAGE FROM ANOTHER COMPANY ON WEDNESDAY AND IT WAS ON MY DOORSTEP THE NEXT DAY, COMING FROM 800 MILES AWAY…I LOVE DHL EXPRESS. I HATE THIS FEDEX SMARTPOST BS. IT IS FEDEX AND USPS COMBINED DIVISION OF HORSE DRAWN CARRIAGE EXPRESS.
Comment by DMR 10/20/2007 @ 5:02 amSTUPID POST ever!
I will never use FEDEX SMARTPOST or buy anything from any company that use FEDEX SMARTPOST services (Yes, the company who support and offer this kind of unreliable delivery service is responsible too)!
I ordered a game console on 9/20/07 from www.circuitcity.com! Circuit City shipped the item out on 9/21/07 using FEDEX SMARTPOST. The tracking info is posted here for you information http://spportal.fedex.com/sp/tracking.htm?bgcolor=%23ecece1&CID=10234&PID=02185456310004563234.
After a month, it is still not delivered as promised! The last update of the tracking showed it was in Sacramento, CA on 9/25/07. It seemed that the item will be there forever! I’m disappointed about this unreliable services made by these BIG NAME Companies, i.e. Circuit City, Fedex, as well as USPS. None of them were willing to help and were just trying to push the problem to one another! As a customer, I had no choice but to talk to my Credit Card Company!
From this lesson, I will totally avoid, and strongly recommend others not to, buying things from companies that use Fedexsmartpost. As a consumer, you don’t deserve this lousy and ridiculous delivery service.
Comment by Andrew 10/24/2007 @ 6:47 pmThis is the shittiest shipping around. That parcel select crap is better
Comment by anynomous 10/28/2007 @ 9:37 pmI work at fedex smartpost in Grove city, OH, loading and unloading the trucks. From what i’ve seen everything is organized and gets out of here on time and we hardley have any missorts. I feel we could increase security a little more but other than that I would get my items sent through smartpost
Comment by John 10/29/2007 @ 7:01 amI ordered from Soft Surroundings, and they sent my order via FedEx SmartPost… was supposed to be delivered 10/27 now it’s 10/31 and my package is sitting in another state…I asked Soft Surroundings to refund my shipping cost and they did, but still I will never use Dumbpost again, and when I order from an internet e-tailer, I will make sure it’s being sent some other way. Really disappointed but wiser now!
Comment by Anna 10/31/2007 @ 11:49 pmI had an order shipped on 10/23/07 through Fedex SmartPost. Ive been tracking it through the website. It was supposed to arrive on 10/29/07 then again on 11/01/07. Needless to say, I havent received it yet and today is 11/03/07. The website says it is at my postoffice. Why isnt it here yet? This is a rip off and I will never use this type of shipping again. I just hope I DO receive my order. Austin, Texas
Comment by anita 11/3/2007 @ 3:10 pmThis is my 8th purchase from WOOT, and very possibly my last. My faith in FEDEX has been totally destoried. Fred Smith should be ashamed of such a travesty of customer service and remove the FEDEX brand as quickly as possible from this servive (possibility call it “Slow and Unreliable, but CHEAP”. My order has traveled the country for the past 15 days, when it should have taken 2 or 3 days at the most. This level of service makes losers of everyone: the retailer loses his customer, Fedex loses its reputation, USPS reaches a new low in delivery standards and the customer gets screwed.
Thanks WOOT, FEDEX and the POST OFFICE for your lousy service.
Comment by Martin Hazlett 11/12/2007 @ 1:19 pmGlad to here I’m not the only one who has problems with these companies. Apparently the well known terrorist organization, Gelalia coffee, has been targeted as several packages have been sent with the box opened and resealed with tape, or my favorite, rubberbands. I guess this wouldn’t bother me so much if I didn’t INGEST the stuff. I’m just wondering if others are having the same problem.
Comment by Melissa 11/15/2007 @ 11:03 amAfter reading these comments I’m really worried, and also wondering what CC is thinking with DumbAssPost. I ordered a $400 Canon digital camera on 11/13 and they shipped it DumbAssPost. It left the sortation center in Dallas on 11/15 and is now in New Berlin, WI! Logistics my ass! I’m almost exactly half way between Dallas and New Berlin, WI. I’ll NEVER use this service again and I’m thinking hard about dumping Circuit City over this one.
Comment by Matt 11/16/2007 @ 3:42 amI couldnt agree more with you guys. I am a contractor for fedex smartpost. There warehouse is a complete train wreck boxes are always misdelivered, and nobody seems to care. I love fedex but i hate smart post. Truth be told, The usps has a deal with fedex to have all of the first class, and priority mail shipped on fedex planes, and in turn the usps will give business to them a.k.a. smartpost. Because the postal service cannot afford to operate aircraft anymore. But unfortunately Thats all there is. Any catalog you order from either ships fedex,usps,dhl, or ups. What it comes down to is if you want it on time you have to pay out the ass. Smartpost also crams freight into my truck to the point that boxes are crushed and destroyed. I hate them for this shit.
Comment by jmanpalmer2 11/16/2007 @ 8:30 pmJust another mad user. I HATE FEDEX SMART POST!
Comment by Shurak 11/24/2007 @ 12:39 pmI’ve heard a lot of horror stories about SmartPost, but I can’t say I’ve every had a problem with them. Woot uses them a lot, in addition to other vendors I have purchased from, and they’ve never lost a package, and while they do seem to take longer to deliver than other shipping methods, it’s not more than a couple days difference. I guess I would feel differently if I ran into the kind of lack of accountability I’m hearing about.
Comment by Trekkie Monster 11/24/2007 @ 4:33 pmHow about this….
I live in minnesota.
My package has been sitting in Grove City, OH for almost 2 weeks now.
Results for 02185456301004255434
Manifest ID: 2351621
Comment by rd 11/27/2007 @ 3:05 pmStatus: Sortation Center Arrival
Est. in Home 11/16/2007
Date Time Description Location
November 14, 2007 3:14 AM Sortation Center Arrival GROVE CITY, OH
November 13, 2007 4:54 PM Sortation Center Departure ATLANTA, GA
November 12, 2007 7:51 AM Sortation Center Arrival ATLANTA, GA
November 12, 2007 4:24 AM Sortation Center Arrival NEW BERLIN, WI
November 10, 2007 9:03 AM Sortation Center Departure DALLAS, TX
November 10, 2007 6:08 AM Sortation Center Departure DALLAS, TX
November 9, 2007 12:00 PM Sortation Center Arrival DALLAS, TX
November 6, 2007 6:00 PM Pickup CARROLLTON, TX
Ordered 3 items from Circuit City – iPod Shuffle, iPod Shuffle wall charger, and a memory card. The box arrived containing only the memory card. The box was clearly opened on the bottom and resealed. The packing information was peeled from the top inside of the box. No one will hold accountability! SmartPost says the package was just damaged during shipping…NO WAY…and to contact the company. Circuit City won’t respond. I will never use either service and will tell everyone I know!
Comment by LaRue 11/29/2007 @ 3:01 pmCarrier ID: 02144385438100344479
Manifest ID: 2339502
Manifest Group: WI
Status: USPS Entry
Est. in Home 12/01/2007
Date Time Description Location
November 10, 2007 8:00 AM USPS Entry NEW JERSEY, NJ
November 10, 2007 6:10 AM Sortation Center Departure EDISON, NJ
November 9, 2007 9:48 PM Electronic Shipping Info Received EDISON, NJ *
November 7, 2007 3:17 PM Sortation Center Arrival EDISON, NJ
November 6, 2007 9:46 AM Sortation Center Departure NEW BERLIN, WI
November 6, 2007 12:39 AM Sortation Center Arrival NEW BERLIN, WI
PS: I STILL DO NOT HAVE THE PACKAGE AND IT IS NOW NOVEMBER 30TH - 20 DAYS THE PACKAGE HAS SAT IN NEW JERSEY…what is THAT all about?
Comment by km 11/30/2007 @ 1:27 pmI too am dying waiting for something to come from smartpost. I ordered a laptop from circuit city and it came a week ago today through FedEx Ground. There was a deal along with it to get a wireless router, laptop case, and flash drive for cheap. That stuff was supposed to come today, 1 week after the laptop. I live in Pennsylvania and the package was in Pottstown so I finally figured any day now! But now the update says it’s in Kent, Washington!! How is that POSSIBLE!? It can’t possibly be any closer to coming now. And with all the stories on here of packages being lost and stolen, I’m getting worried. It originally left from Oklahoma, then it went to Texas, then West Virginia, then Pennnsylvania, and like I said now it’s in Washington, further away than it was originally shipped from!! This is totally ludicrous. If I ever think something will be shipped smartpost again I will cancel the order immediately. And I wasn’t trying to get cheap shipping either, I wanted both packages at the same time and would have paid if I’d been given a choice; I wasn’t because it had to be ordered over the phone. What good is a laptop for over a week without internet!? smartpost, what is wrong with you?! It’s been 10 days now, tomorrow will be 11 if it still doesn’t come. It better get its ass to my doorstep.
Comment by Jacq 12/7/2007 @ 2:26 amSmartpost is anything but smart and I think it is outrageous, that companies do not openly tell you beforehand, that they will ship smartpost. Supposedly it is a cheaper method, but I have yet to find a dealer who passes the savings on to the customer. If given the choice, I would never buy from a store that uses smartpost as the only option. My last shipment was going back and forth between our town and the neighboring town on a daily basis for a whole week. Neither fedex nor USPS feels responible. This service sucks!
Comment by Barb 12/12/2007 @ 12:59 pmI am an employee at FedEx Smartpost and I am not ashamed to say how HORRIBLE this place is. The management have no personnel standards which in regard, require the worker to work more for less and of course do worse at their job. Of course FedEx seems like a wonderful place to work, its a notorious company that takes advantage of the underdog who serve them. It all comes down to money. I have asked for many favors as simply as direct deposit, many say they will help, but nothing happens, having such a simple service at hand is trechourous, for over a month this has on been going on but I hear the same thing every time, “Next week”. I need a job and the money otherwise I would never be at this place, I recommend absolutley NO ONE to apply here because everyone’s perspective is the same, after the first week they want to quit, but they can’t cause it’s an easy job to get. It’s pretty obvious why it is so easy to get. The horrible service starts with the management and with poor management means poor workers and it will never end. I hate FedEx smartpost!
Comment by SmartPost Hater 12/14/2007 @ 4:42 pmSuckiest service ever.
Date Time Description Location
December 17, 2007 10:05 PM Sortation Center Departure POTTSTOWN, PA
December 17, 2007 8:14 PM Electronic Shipping Info Received city withheld, NY *
December 15, 2007 4:55 AM Sortation Center Departure BROOKLYN PARK, MN
December 14, 2007 2:41 AM Sortation Center Arrival BROOKLYN PARK, MN
December 13, 2007 4:02 PM Sortation Center Arrival POTTSTOWN, PA
December 13, 2007 10:45 AM Sortation Center Departure GROVE CITY, OH
December 13, 2007 6:13 AM Sortation Center Departure GROVE CITY, OH
December 12, 2007 12:39 AM Sortation Center Arrival GROVE CITY, OH
December 11, 2007 10:51 PM Pickup CINCINNATI, OH
I ordered this shit on Dec. 9th thinking there would be no problem getting it to me in NY by this weekend. This is the worst shipping service I’ve ever encountered, and I’m shipping coordinator for my company. My contacts at FedEx know nothing of SuckPost. It was only when I found this page that I found out they will hand my package off to the post office. Worst. Service. Ever. I hope they do away with this shit program. Needless to say, I will not be buying from any company that uses this “service”.
Comment by Andrea 12/18/2007 @ 1:12 pmI ordered a sewing machine for my grand daughter from Young Explorers. I thought it was being shipped UPS. It was shipped by “Smart Post” December 17, and today, December 20th, it still does not have a tracking number. After reading about this company, I think I will have a very disappointed grand child on Christmas. I paid $10.95 for shipping.
Comment by cathie 12/20/2007 @ 6:08 pmi totally agree
i have been waiting for a package since nov 29. i figured i’d have it by christmas. well here we are 5 days till christmas and still no package. lousy service.
Comment by tweety4609 12/20/2007 @ 8:56 pmHere is one more instance of crappy service by FedEx Smartpost. I ordered something on buy.com on 12/7 they shipped it on 12/9 and I havent received it till date(12/21). Here is a snippet of response from buy.com:
“Please allow 7-9 business days and it may take up to 12 business days for the item to be delivered from the date it as shipped. If you still haven’t received the order, please send us another e-mail and we will take the necessary steps to get the item delivered.”
When I check the tracking info it shows:
Status: Sortation Center Arrival
Date Time Description Location
December 14, 2007 7:05 AM Sortation Center Arrival LOS ANGELES, CA
December 13, 2007 5:32 AM Sortation Center Departure DALLAS, TX
December 12, 2007 3:09 PM Sortation Center Arrival DALLAS, TX
December 12, 2007 2:15 PM Pickup CARROLLTON, TX
So I called up FedEx smartpost to check why is it stuck in LA and all they had to say was it indeed is stuck in LA and I should contact the shipper to know why its in this state. Calling buy.com I just get a reply that its in transit wait for some more time. I ordered 10 shipments from various vendors much after this and they all have arrived well before their estimated delivery date.
Comment by Azmi 12/21/2007 @ 5:37 pmI am having problems with this “Smart”Post too. I order a package from a personalization company on December 2nd. The company got behind and then shipped out the package on the 12th and would not upgrade my shipping from their mistake. So it left on the 12th from Illinois, went to Wisconsin, then West Virginia, then Georgia. The estimated delivery date was the 20th. On the 17th, my local post office received the shipping information from FedEx electronically, and then FedEx says it entered the USPS in my local town on the same day. The post office, however, never receieved it. When I went to the post office, they looked up the tracking number and found that it was scanned in another town, possibly sent back to Nashville, TN for resorting…but in short, nobody has any clue where my package is. It’s a personalized Christmas gift for my mother worth $200, and I am leaving today with no present. Calling SmartPost too has resulted in nothing…I’ve emailed them and called them and left my number and a message, both with no replies. I am so upset with this company…and with the company I ordered my item from being as big of a pain as SmartPost, I’ll doubt if I ever receive either the package or my money back.
Comment by Heidi 12/22/2007 @ 1:32 pmIt’s the holiday season and the business I ordered from decided to use smartpost for their free shipping. What a joke. My delivery date was yesterday and no package. I’ve been trying to track it online and its been in the same place for 7 days. Tried calling their customer service and it too was a joke. I could not get a hold of anybody because it was a saturday. No customer service on the weekend even though they deliver on saturdays. It’s two days before christmas, and now my wife won’t be recieving one of her gifts until AFTER christmas. Again FedEx SmartPost is a joke
Comment by Chris 12/23/2007 @ 10:01 pmSmartpost is anything BUT. It is the WORST service ever imagined. I will never again buy ANYTHING from CircuitCity because they sent it by this stupid method and it’s been 15 days, and I’m still waiting. Whoever thought of Fedex Smartpost should be fired!
Comment by Peter Bond 12/26/2007 @ 10:39 amhere’s an order i placed from Shirt.woot.com:
Comment by eliot 12/28/2007 @ 5:18 amorder date: 12/02/07
December 19, 2007 12:00 AM Pickup CARROLLTON, TX
December 19, 2007 6:09 PM Sortation Center Arrival DALLAS, TX
December 27, 2007 12:48 PM Sortation Center Departure DALLAS, TX
Est. in Home 01/07/2008
somehow is it acceptable to take OVER A MONTH? 8 effing days in a texas “sortation center”. sounds to me like someone lost it and then randomly stumbled across it whilst throwing out their 4th starbucks for the day and decided it should probably be put back into circulation. The expected arrival date is 5 weeks from original date of order. Ridiculous.
I orded from avon.com on 12/18 my order shipped on 12/21 and has been sitting in an Ohio sortation center for days finally arriving in Atlanta where I live on 12/27 but still not to MY door if I call I get bounced back and forth between the two carriers . Shame on USPS ,Shame on Fed EX and Shame on Avon for using smart post lets not forget I was supossed to be getting express shipping by Christmas good thing it was my own personal Gift to my self . STUPID POST BLOWS
Comment by I Hate Stupid Post ! 12/28/2007 @ 12:44 pmA few comments—-
Quoted from the shirt.woot.com site:
Slow shipping is on us, via FedEx SmartPost. Thatâ??s our $0 shipping option. If youâ??re cheap and patient, just let SmartPost do its thing, and your shirt should be in your hand in 5-100 business days.
Secondly, in reference to eliot… FedEx DumbPost is not totally to blame…—-Woot did not give the shirt to FedEx until the 19th. That is when it was picked up.—-There was also a huge holiday in there, which usually makes things slow to a screeching halt…Christmas.—-When you bought it, you were told (reference above) that you need to be patient.
And everybody that has lost items, go back and make sure you get a claim filed in some way. File a chargeback if need be on your credit card. You have a right to not have your package stolen.
Comment by ksax 12/30/2007 @ 12:16 ami ordered an mp3 player for my son for xmas from circuitcity.com, i placed the order on 12/16.itgot shipped on 12/17.that was the only fast part of the shiping ive seen.its been 14 days and still nothing.my son is very angry.its been a week since xmas.i will never order anything from a website that uses smartpost.
here is the tracking history
December 28, 2007 8:34 PM Sortation Center Arrival CAROLINA, PR
Comment by icdeadppol 12/31/2007 @ 1:08 pmDecember 28, 2007 7:12 AM Sortation Center Departure ATLANTA, GA
December 22, 2007 12:42 AM Sortation Center Arrival ATLANTA, GA
December 21, 2007 11:41 PM Sortation Center Departure EARTH CITY, MO
December 19, 2007 11:33 PM Sortation Center Arrival EARTH CITY, MO
I as well was screwed by Circuit City. They suck the big one for shipping this way.. check this out.. Mind you I live in NY.. and it was prob 4 hours from me on the 18th. This was ordered for x-mas.. How does it go from almost to my door.. all the way to the other side of the country
?
?!
December 29, 2007 1:13 AM Sortation Center Arrival INDIANAPOLIS, IN
Comment by Kevin 1/1/2008 @ 12:06 pmDecember 27, 2007 8:11 AM Sortation Center Departure LOS ANGELES, CA
December 22, 2007 6:09 AM Sortation Center Departure PHOENIX, AZ
December 19, 2007 11:14 PM Sortation Center Arrival PHOENIX, AZ
December 18, 2007 11:36 PM Sortation Center Arrival LEETSDALE, PA
December 18, 2007 7:29 AM Sortation Center Departure NEW BERLIN, WI
December 18, 2007 1:51 AM Sortation Center Departure NEW BERLIN, WI
December 16, 2007 2:04 PM Sortation Center Arrival NEW BERLIN, WI
December 16, 2007 10:12 AM Sortation Center Departure DALLAS, TX
December 14, 2007 8:04 PM Sortation Center Arrival DALLAS, TX
December 14, 2007 6:00 PM Pickup ARDMORE, OK
This is an update in continuation of Comment #76:
Status: Shipment Accepted
Est. in Home 01/05/2008
Date Time Description Location
January 3, 2008 11:14 AM Shipment Accepted MOUNTAIN VIEW, CA *
January 3, 2008 5:38 AM Sortation Center Departure SACRAMENTO, CA
December 30, 2007 1:47 PM Sortation Center Arrival SACRAMENTO, CA
December 27, 2007 7:01 AM Sortation Center Departure NEW BERLIN, WI
December 22, 2007 2:16 PM Sortation Center Arrival NEW BERLIN, WI
December 22, 2007 7:35 AM Sortation Center Departure EDISON, NJ
December 21, 2007 7:40 AM Sortation Center Departure EDISON, NJ
December 14, 2007 7:05 AM Sortation Center Arrival LOS ANGELES, CA
December 13, 2007 5:32 AM Sortation Center Departure DALLAS, TX
December 12, 2007 3:09 PM Sortation Center Arrival DALLAS, TX
December 12, 2007 2:15 PM Pickup CARROLLTON, TX
The final destination is Mountain View, Its just a few days short of a month the item is not yet delivered. It seems its given to USPS now in MV and they will deliver it. What a terrible service.
Comment by Azmi 1/3/2008 @ 11:58 pmI will not order from Lady Footlocker again. Been waiting for soccer cleats since 12/27 and the order spent 7 calendar days in the sortation center – one that is 90 miles from me. So frustrating. I could have just driven up there and picked up the cleats from them, if they allowed that. And LFL charges for Standard shipping (and some of your posts list FREE shipping from various companies) I should have forked over the cash and paid for the 3-5 calendar days or shipping is free guaranteed. They did not list who they actually use for shipping. Had I known and found this site beforehand, I most likely would not have ordered cleats from them.
Comment by kcz421 1/5/2008 @ 1:52 pmPlus the girl I spoke to didn’t know whether I needed to be there to sign for the package. Useless outsourced twits. Ugh.
Geez! I order alot of things on-line and I have to say this is the slowest way to ship an item! Wouldnt it be great if you turned on the t.v. and saw “60 minutes” or “Dateline” doing a story about all of this?
Comment by suckermomshopping 1/9/2008 @ 3:57 pmWhat a mess!
I have my comments to add about fedex smart post. I placed an order before Christmas with a company. The package was shipped on december 24th, I called the company on January 2nd to get the tracking number. It was shipping fedex smart post, this is my first and last experience with them. On 1/2 it got to one state, on 1/4 it was in another state set to be sent to the post office on 1/7. I called Fedex on 1/9 and was told the post office should have it but there was no record of it online. Called the post office several times and the package was not there. Called fedex back and they said it was still in the sorting center. Went online 1/10 to see if there were any updates and it still showed the package in the sorting center. I called fedex again and they said they did not know where the package was that I should call where I ordered the item and see what they could do to get me another sent out. I called and was told to call fedex back and tell them the package was in their posession, they are responsible for it and to find it. So I call fedex and told them, fedex said the package was damaged and to call the company back and tell them to resend the item. I called and was told since it was damaged they would send out another one. Guess what, the package was just delivered, it had been opened but everything seems to be there. By the way according to fedex the package is still in the sorting center and has not been delivered!
Comment by Liz 1/10/2008 @ 7:24 pmCan’t say anything that others already haven’t…delivery times are just pitiful. My first package that came SmartPost took 20 days from California. First it spent a week sitting in LA before shipping to the East Coast, then 10 days sitting in Edison, NJ and then it finally made it my local post office which then took an additional two days. Now another eTailer I bought from chose this ridiculous service. The package made if from Louisville, KY to Edison, NJ in 1 day and now package #2 is just sitting there languishing in Edison. I actually spoke to an in-law this weekend who works for FedEx and I told him the SmartPost service is abysmal and he agreed. GREAT! All I can say is that I will call the eTailer before ordering to assure they DON’T use this service. If they do then I’ll opt for some place else.
Comment by Joe 1/13/2008 @ 10:00 pmI thought I was the only one that has suffered from StupidPost and after reading this, I am amazed to see that others had it worse. At least I EVENTUALLY got my package, only that it was too late. I ordered a whole bunch of stuff from Amazon, some from its affiliated sellers in mid Nov 07. Guess what, everything else but the StupidPost one arrived within a week. The StupidPost packaged still didn’t arrive after two whole weeks, and by the time I got it it was already too late since it was a present and I needed to leave end of Nov intending to bring it with me on the trip. I have never liked FedEx (UPS is the best; even USPS is way better) – everything from it is an overpriced piece of crap, and the the StupidPost is THE crappiest service ever, from ANYONE
Don’t companies know that using StupidPost, even though it might save them a few bucks NOW, is really hurting their business in the long run. For example, I will NEVER buy from Avon online again because they use it.
I just ordered something from American Eagle and found out today that they also ship via StupidPost. Oh Lord – the nightmare
I swear in the future I will call the companies and if I find out they use StupidPost I won’t even order. It’s THAT bad.
Comment by very unhappy customer 1/17/2008 @ 2:52 amI TOTALLY & COMPLETLEY agree with every single person on here that says “smartpost” sucks!! I feel bad for those of you that ordered really expensive items & had to worry about thier whereabouts..I only ordered clothing from american eagle outfitters BUT, you would think these bigger companies like american eagle, circuit city etc. would use a reliable carrier..I have been ordering clothes etc. online for the last few years now & have ALWAYS experienced timely delivery UNTIL NOW WITH THIS FREAKIN’ SMARTPOST
.. & what’s sickening is the fact that they say “FEDEX” smartpost to snake people into believing it is the same as regular fedex delivery!! if I would have known this was gonna be the result of ordering through this carrier, I would have just shopped in the store
..I ordered my package last saturday, now I realize it has only techincally been 5 buisness days, but, I would have recieved my package for sure if it has been through regular fedex or ups…not sitting in leetsdale sortation center 45 min’s away for 3 days now
! this company must be run by the “moron’s” of fed ex that are too stupid to be employed by the regular carrying system!! good luck to all of you that are still waiting to recieve your packages!!
Comment by NEVER AGAIN!!! 1/18/2008 @ 9:43 amAfter seeing how long the ESTIMATED delivery date was (still en route) on the tracking site, I Googled “Fedex smart post sucks” on a frustrated whim; wow, what a lot of dissatisfied customers. The retailers who use it are going to create a lot customers who never buy again. RepairClinic.com charged me $5.99 to ship a 1-ounce piece of plastic, which might have cost a buck for regular mail, which would have gotten it here in less than a week, instead of SmartPost’s 9-day estimate (which may be longer, from what I’ve seen above). A seller of repair parts should be aware that customers will be totally unhappy with a shipping method that takes LONGER than regular mail. I will be very careful in the future.
Comment by Ron 1/19/2008 @ 10:55 pmthe method behind the madness: There are few trucks designated solely to delivering Fedex packages to the usps, and those trucks are full with premium FedEx parcels. If the trucks at any given sortation center are full, Fedex will simply send your “SmartPost” package internally, and virtually ANYWHERE they can, in an attempt to keep their local percentages of “fluid processing” up. In fact, some sortation centers have next to ZERO trucks designated for USPS conversions, ergo people in some regions (seemingly ALL of them) may experience extreme delays, or never see their goods at all.
Comment by Jammy kang 1/23/2008 @ 12:32 pmFED EX what a joke they dont know what they are doing now they have brought anc i fear that they will ruin a good company good luck to all those who send parcels by them
Comment by ANDREW MUNDAY 1/23/2008 @ 1:33 pmIt’s a good thing that you have a choice on how to ship your shit. If you want to be cheap send it FedEx Smartpost, or if you want to pay a premium go Fedex Express or if you want it to get lost or damaged go UPS!
Comment by Rick 1/24/2008 @ 10:53 pmJanuary 26, 2008 11:22 AM Processed SAINT PAUL, MN *
January 24, 2008 1:51 PM Shipment Accepted BLOOMINGTON, IN *
January 24, 2008 1:45 PM USPS Entry BLOOMINGTON, IN
January 24, 2008 3:00 AM Sortation Center Departure INDIANAPOLIS, IN
January 24, 2008 1:49 AM Electronic Shipping Info Received BLOOMINGTON, IN *
January 23, 2008 10:27 PM USPS Electronically Notified BLOOMINGTON,IN
January 22, 2008 4:03 PM Sortation Center Arrival INDIANAPOLIS, IN
January 21, 2008 10:03 PM Sortation Center Departure NEW BERLIN, WI
January 19, 2008 5:45 AM Sortation Center Arrival NEW BERLIN, WI
January 18, 2008 10:22 AM Sortation Center Departure DALLAS, TX
January 17, 2008 3:34 PM Sortation Center Arrival DALLAS, TX
January 17, 2008 2:50 PM Pickup CARROLLTON, TX
Purchased from Woot. Mind you, I am in BLOOMINGTON! It was at my PO for a couple of days, then for some reason, I find out today that they sent it to Minnesota.
Comment by wtf 1/26/2008 @ 5:37 pmWhen I was notified my package had been shipped using this method, I researched SmartPost, because I was not familiar with it. Its infuriating that FedEx touts it as a timely way to ship packages to customers, when the reality is that its a terrible service that isnâ??t getting packages delivered within 2-7 days, as declared in the service description. After a week, my package finally arrived a sortation center about 20 miles away from my house, where it been sitting for several days now, and has yet to be accepted by USPS. This service is piece of crap, and is certainly deceptive to customers, with a service description that is completely misleading, as it should state a transit time of something like 10-20 business days or so like it actually is. I will never order anything again that has the possibility of being shipped via SmartPost.
Comment by 47 2/8/2008 @ 2:54 amWhen I was notified my package had been shipped using this method, I researched SmartPost, because I wasn’t really familiar with it. Its infuriating that FedEx touts it as a timely way to ship packages to customers, when the reality is that it’s a terrible service that isnâ??t getting packages delivered within 2-7 days, as declared in the service description. After a week, my package finally arrived a sortation center about 20 miles away from my house, where it been sitting for several days now, and has yet to be accepted by USPS. This service is piece of crap, and is certainly deceptive to customers, with a service description that is completely misleading, as it should state a transit time of something like 10-20 business days or so like it actually is. I will never order anything again that has the possibility of being shipped via SmartPost.
Comment by cn 2/8/2008 @ 2:59 amDitto to all these posts, this company is totally incompetent. I ordered from Oriental Trading for valentines day gifts for my employees on Jan 22. The order left there Jan 23 and entered the FEdEx SmartPost system FIVE DAYS later on the 28th. Here’s the tracking info:
February 6, 2008 2:35 AM Sortation Center Departure KENT, WA
February 6, 2008 2:35 AM USPS Electronically Notified MOSCOW,ID
February 4, 2008 2:49 PM Sortation Center Arrival KENT, WA
January 31, 2008 7:20 PM Sortation Center Departure NEW BERLIN, WI
January 29, 2008 3:55 PM Sortation Center Arrival NEW BERLIN, WI
January 29, 2008 7:13 AM Sortation Center Departure EARTH CITY, MO
January 28, 2008 10:00 AM Sortation Center Arrival EARTH CITY, MO
It’s now 5 days since its last tracking entry, and two days until Valentine’s Day. Plus, trying to get a phone number for the tracking center is a nightmare! And, of course, once you get the number, they’re only open 8-5 M-F Central Time. Never again—I’ll be asking how my orders are shipping, and if it’s SmartPost, I’m canceling! And since when does a receiving center care if my package is on the way?? That’s a wasted step in the process.
Comment by IdyDi 2/11/2008 @ 10:56 pmI would like to share the tracking info for my package. The delivery dates changed thrice but finally got the packet before the third delivery date. Here is the tracking info:
Comment by Amit 2/23/2008 @ 12:39 pmFebruary 22, 2008 4:25 PM Delivered ALEXANDRIA,VA
February 21, 2008 2:55 PM USPS Entry KINGSTOWNE BRANCH, VA
February 21, 2008 6:59 AM Sortation Center Departure MARTINSBURG, WV
February 21, 2008 3:48 AM USPS Electronically Notified ALEXANDRIA,VA
February 19, 2008 6:06 AM Sortation Center Departure GROVE CITY, OH
February 15, 2008 11:55 PM Sortation Center Arrival GROVE CITY, OH
February 15, 2008 4:52 PM Sortation Center Arrival MARTINSBURG, WV
February 15, 2008 10:39 AM Sortation Center Departure ATLANTA, GA
February 14, 2008 6:03 AM Sortation Center Departure EARTH CITY, MO
February 13, 2008 10:22 PM Sortation Center Arrival EARTH CITY, MO
February 13, 2008 9:00 PM Pickup MARION, IL
My order from Coldwater Creek was lost by Smart Post “somewhere in the state of Michigan”. Now I am waiting for another C.C. order and I have no way to track its where-abouts. C.C.
Comment by K.Edwards 2/23/2008 @ 4:17 pmcustomers: e-mail Coldwater Creek and let them know how miserable this service is…Please.
Maybe Fedex to USPS to delivery address is supposed to take the same time as Fedex ground only, but every time a shipper has used it for my packages (several dozen so far), it takes at least 3-5 days longer than any other ground shipping. Those are the facts- like it or not!
Reply to:
“”Ok, I have read enough bashing about FedEx SmartPost. For those of you that donâ??t have a clue about logistics; as I can tell by your comments you donâ??t, a sortation center is basically the same as the post office calls a Bulk Mail Center. They receive the parcels; or mail for those of lesser minds, and sort it to the closest zip code allowing direct delivery of items from a shipper. Which FedEx SmartPost has got down to most of your local post offices.
As for delivery times for SmartPost verses FedEx Groundâ?¦ Both take the exact time to deliver to your home. 2-7 days, and since FedEx SmartPost is using the Postal Service for final delivery, I would say that is damn good.
Comment by djl 2/25/2008 @ 10:16 pmNow for the pricing issue I have read about. Let me just say that most of the places you would order from not only charge you the amount for shipping, but they also charge you to package the item and handle it until it is picked upâ?¦
To end this rambling, let me just say before you go blasting a company, know your facts.””
Maybe Fedex to USPS to delivery address is supposed to take the same time as Fedex ground only, but every time a shipper has used it for my packages (several dozen so far), it takes at least 3-5 days longer than any other ground shipping. Those are the facts- like it or not!
Reply to:
“Ok, I have read enough bashing about FedEx SmartPost. For those of you that donâ??t have a clue about logistics; as I can tell by your comments you donâ??t, a sortation center is basically the same as the post office calls a Bulk Mail Center. They receive the parcels; or mail for those of lesser minds, and sort it to the closest zip code allowing direct delivery of items from a shipper. Which FedEx SmartPost has got down to most of your local post offices.
As for delivery times for SmartPost verses FedEx Groundâ?¦ Both take the exact time to deliver to your home. 2-7 days, and since FedEx SmartPost is using the Postal Service for final delivery, I would say that is damn good.
Comment by djl 2/25/2008 @ 10:17 pmNow for the pricing issue I have read about. Let me just say that most of the places you would order from not only charge you the amount for shipping, but they also charge you to package the item and handle it until it is picked upâ?¦
To end this rambling, let me just say before you go blasting a company, know your facts.”
The first time I used smartpost the post office claimed they tried to deliver it and never did. So I had to go and pick it up from the post office. Now the second time around my package is being held up at the post office again. It’s been there since Friday. I thought well maybe they’ll deliver it Sat or Mon. Nope still hung up at the PO. So I called the PO on Tues and they said oh yeah it’s here and we’ll get it out to you today. It’s now wed, and I don’t get off in time to pick it up, what a bummer service. Just pure genius.
The smartpost packages must not be a priority. I think that is why they get sent to the boondocks and back before you get it…if you get it! Just pure genius…the things people do to create jobs…unnecessary jobs…unnecessary postage. Smartpost cost the same amount to ship UPS. Ahhhhhhhhhhhh…it should be called DUMBPOST
Comment by NO SmartPost 2/27/2008 @ 10:28 pmI don’t know what is considered standard shipping times, but here is my SmartPost experience:
Phone Order – Circuit City (17’ Computer Monitor) – Thurs evening 2/21/08. Chose “Free Shipping” option. Shipped next day Friday the 22nd. See below for results. It’s read from bottom to top.
Status: Delivered
Date Time Description Location
February 27, 2008 3:07 PM Delivered PHILADELPHIA,PA
February 27, 2008 5:20 AM DC/EVS Arrive PHILADELPHIA,PA
February 27, 2008 2:45 AM Sortation Center Departure POTTSTOWN, PA
February 26, 2008 11:41 PM USPS Electronically Notified PHILADELPHIA,PA
February 26, 2008 12:45 PM Sortation Center Arrival POTTSTOWN, PA
February 26, 2008 9:12 AM Sortation Center Departure MARTINSBURG, WV
February 24, 2008 2:55 PM Sortation Center Arrival MARTINSBURG, WV
February 23, 2008 12:35 PM Sortation Center Departure DALLAS, TX
February 22, 2008 8:11 PM Sortation Center Arrival DALLAS, TX
February 22, 2008 7:08 PM Pickup ARDMORE, OK
Circuit City said it would take 7-10 days, which was OK by me. It was delivered on day six (5 days in transit), and in good condition. And it works great.
That’s my experience with this system. I feel bad for all of you who have had such horrible problems. Perhaps they are starting to get their operation in order.
Comment by Eric S. 2/28/2008 @ 12:39 pm“You can rely on our industry-leading sorting, tracking, and logistics technology to get your package to its destination.”
Horseshit
!!
Comment by bill 3/6/2008 @ 2:27 pmAt first I was a little worried my package was sitting in L.A. for two and a half days and when it finally moved it went to Sacramento when its destination is Virginia so i was confused i checked back a few hours later and it was in west virginia so I’m pretty happy three days into shipping and its less then two hours away hopfully they just get it where it needs to be now im still a little worried but ready to see
Comment by Andrew 3/8/2008 @ 3:50 pmAlright my package has been sitting an hour and a half from where it was being shipped for two days now i just have to side with everyone else and say Smartpost is not worth it Spend the extra $2-3 and get your package a week faster with ground
Comment by Andrew 3/11/2008 @ 10:30 amWhere is my package?? It’s been sitting at the post office for 7 days? what? i coulnd’t believe they coul not deliver a small package in 2 two days!! what a joke?
Status: Shipment Accepted
Est. in Home 03/12/2008
March 10, 2008 12:37 PM Shipment Accepted LINCOLN, NE *
Comment by dying 3/18/2008 @ 12:21 amMarch 10, 2008 10:35 AM USPS Entry WOODS PARK POST OFFICE, NE
March 9, 2008 10:15 AM Sortation Center Departure NEW BERLIN, WI
March 8, 2008 11:26 AM Electronic Shipping Info Received LINCOLN, NE *
March 8, 2008 10:42 AM USPS Electronically Notified LINCOLN,NE
March 7, 2008 5:07 AM Sortation Center Arrival NEW BERLIN, WI
March 5, 2008 11:28 AM Sortation Center Departure LOS ANGELES, CA
March 3, 2008 8:48 PM Sortation Center Arrival LOS ANGELES, CA
March 3, 2008 12:00 AM Pickup ANAHEIM, CA
So far, my experience was good although I was worried when I read the bad experience of some people here. Got my package in 1 week. Below is my tracking record. I think Fedex Smartpost is getting it’s act together lately. The item I ordered was an SLR camera from circuit city.
Date Time Description Location
Comment by cyber 3/30/2008 @ 9:21 pmMarch 29, 2008 3:47 PM Delivered WALLED LAKE,MI
March 28, 2008 11:55 PM Sortation Center Departure BELLEVILLE, MI
March 28, 2008 11:55 PM USPS Electronically Notified WALLED LAKE,MI
March 27, 2008 1:00 PM Sortation Center Arrival BELLEVILLE, MI
March 27, 2008 6:24 AM Sortation Center Departure INDIANAPOLIS, IN
March 26, 2008 2:33 PM Sortation Center Arrival INDIANAPOLIS, IN
March 26, 2008 9:27 AM Sortation Center Departure EARTH CITY, MO
March 25, 2008 9:03 PM Sortation Center Arrival EARTH CITY, MO
i as well have a problem with smartpost a.k.a. dumbpost. my package has been sitting in the sortation center of sacramento,ca for more then ten days now i wonder when will it be shipped.
Status: Sortation Center Arrival
Est. in Home 04/02/2008
Date Time Description Location
March 31, 2008 8:35 AM Sortation Center Arrival SACRAMENTO, CA
March 28, 2008 12:09 AM Sortation Center Departure NEW BERLIN, WI
March 26, 2008 12:02 PM Sortation Center Arrival NEW BERLIN, WI
March 26, 2008 7:09 AM Sortation Center Departure INDIANAPOLIS, IN
March 24, 2008 7:32 PM Sortation Center Arrival INDIANAPOLIS, IN
March 24, 2008 7:32 PM Pickup FORT WAYNE, IN
its now 4-15-08 and package still hasnt arrived yet…... dang dumbpost!
Comment by viet510racer 4/15/2008 @ 1:34 amI found this site after ordering a Wii from Circuit City and getting the weird tracking # from Fed ex smartpost that really didn’t tell me a damn thing. I did receive the package after 5 days. What a surprise and relief. Good luck everyone, I still wouldn’t recommend this service and will never use it again based on what I have read here and the limited access to information about the package being shipped.
Comment by Rob 4/15/2008 @ 2:04 pmLike y’all, I found this site while attempting to track a SmartPost shipment. I ordered some quilting stuff from ConnectingThreads.com, which shipped via SmartPost on 4/25. It’s 5/9, and the damned thing still isn’t here. Other things I ordered around the same time were shipped by regular mail from further away and got here forever ago (real time: last Saturday, and earlier last week)! Good thing I wasn’t in the midst of a quilting emergency, LOL!
SmartPost usually takes ages in my experience, but I fear this one may be lost. According to the tracking info, my local P.O. was notified to expect the package on April 29, and nothing’s happened since then.
I am a longtime customer (both business and personal) of regular Fedex and have never had an issue with their service. I have found it to be exemplary. I really have a hard time understanding why SmartPost is so bad.
Comment by Jennifer 5/9/2008 @ 12:42 pmSame situation here. American Eagle (ae.com) has started using FedEx SmartPost, replacing USPS as their standard shipping service. Any packages I’ve ordered take on average 2-3 times as long to reach me. Buy.com also recently shipped out a package via SmartPost. Here’s the latest shipment from buy.com:
May 12, 2008 5:02 PM Shipment Accepted DANVILLE, VA *
May 12, 2008 4:45 PM DC/EVS Arrive DANVILLE,VA
May 12, 2008 12:24 AM Sortation Center Departure MARTINSBURG, WV
May 10, 2008 5:21 AM Electronic Shipping Info Received DANVILLE, VA *
May 10, 2008 4:44 AM USPS Electronically Notified DANVILLE,VA
May 8, 2008 5:33 PM Sortation Center Arrival MARTINSBURG, WV
May 7, 2008 10:56 AM Sortation Center Departure DALLAS, TX
May 5, 2008 4:07 PM Sortation Center Arrival DALLAS, TX
May 5, 2008 2:55 PM Pickup CARROLLTON, TX
Still haven’t received it. Is there anywhere with a running list of online vendors who ship with FedEx Smartpost, so we can know who to avoid buying from?
Comment by Caleb 5/13/2008 @ 11:19 amThis is the first time I have heard of this service, but I ordered from New York & Co, the package was shipped 5/12, now it’s 5/21! The tracking says it’s been in my town since 5/16. This service is a joke. Fedex might be ok but the USPS part is ridiculous. I read the Smartpost info on the Fedex website—this is supposed to be a FAST service (2-7 days), but his is obviously not the case! SOOOOO disappointed! I want my package…now!
Comment by K.H. 5/23/2008 @ 12:34 amThe company I work for receives the SmartPost parcels from FedEx and delivers it to the DDU’s. The loads come in generally to us the night before delivery. I know FedEx makes alot of mis-ships. 29 stops on our route and boxes are bound to get mis-sorted once in awhile. At the end of the day . . . there is usually 20 to 30 boxes that were sent to be on our route that actually were destined to every other part of the country. 30 boxes out of 2000? 1.5% of them are mis-sorted. I think thats damned good. I mean would you buy from an eBay seller with 98.5% positive? Thats almost more effective than most birth control. The speed on the other hand . . . you get what you pay for.
Comment by Driver 5/25/2008 @ 5:38 amMay 28, 2008 4:15 PM DC/EVS Arrive BLUFFTON,IN
Comment by nelson 5/29/2008 @ 3:06 amMay 27, 2008 9:53 PM Sortation Center Departure BELLEVILLE, MI
May 27, 2008 8:41 PM Electronic Shipping Info Received BLUFFTON, IN *
May 27, 2008 8:13 PM USPS Electronically Notified BLUFFTON,IN
May 25, 2008 1:56 PM Sortation Center Arrival BELLEVILLE, MI
May 24, 2008 5:47 AM Sortation Center Departure INDIANAPOLIS, IN
May 23, 2008 7:38 PM Sortation Center Arrival INDIANAPOLIS, IN
May 23, 2008 5:00 PM Pickup FT WAYNE, IN
I live 30 miles from ft wayne it went past me twice now.
why would a package go from ft wayne to indy to michigan,
To the guy who said it is for logistics BullCrap. How is it logistically feasible to send a package from ft wayne to indy to belleville michigan when its 30 miles from my house to ft wayne.
If I knew then what I know know. This FedEx Smart post should suffer legal consequences for their incompetence. I’m waiting 12 days now for a packgage from UT to MA. It’s expected to arrive June 6, 2008 which will be 16 days in transit. The USPS priority mail takes 2 days and charges $4.60. I paid $6.95 and honestly don’t think I’ll ever see the pakage. When you think of it though it’s the company that uses smart post to save money but eventually loses because I will never order from a ‘smart post’ company again…like ever again!
Comment by Daniel 6/2/2008 @ 12:47 pmIf I’m a FedEx shareholder I’m pissed. Who was the rocket scientist who put the FedEx brand on this three legged dog?
Wish I had know about this prior to selecting ‘free shipping’ from C.C.
Here’s my attempt at defining the ‘word’ sortation:
(v) – act of unnecessarily delaying the delivery of a package by purposely or ‘accidentally’ routing it in the most inefficient manner possible, and/or storing it indefinitely in intermediate locations.
Feel free to offer more.
Comment by jxc 6/3/2008 @ 1:51 pmI ordered shoes off Amazon through Shoemall on the 22nd of May. Looking back on it, I should have ordered from a different vendor that used UPS, not FedEx. Either way, I ordered the shoes, they were picked up the next day and sent to the ‘sortation center’ in MN, where they stayed for 5 days. They slowly made their way to WV, where they were for 2 days, then in PA for near 4 days. Surprisingly enough the shoes actually made it to my house before the estimated delivery date by 1 day. After watching the progress of my shoes across the country, I expected the shoes to come no less than 3 days after the expected date, especially after reading all these posts. I cannot say that FedEx suck/dumb/scam post screwed me over as bad as many of the other posters here, but I can say that I will avoid using this service by any means. And still, the service took an incredibly long time, where as UPS would have taken a week or less I would guess. My best wishes to all those who got screwed by FedEx and lost or are still waiting for their packages.
Est. in Home 06/04/2008
Comment by jsrj 6/3/2008 @ 5:43 pmDate Time Description Location
June 3, 2008 3:00 AM Sortation Center Departure POTTSTOWN, PA
June 3, 2008 1:35 AM Electronic Shipping Info Received DE *
June 3, 2008 1:01 AM USPS Electronically Notified DE
May 31, 2008 8:51 AM Sortation Center Arrival POTTSTOWN, PA
May 31, 2008 5:41 AM Sortation Center Departure MARTINSBURG, WV
May 29, 2008 6:55 PM Sortation Center Arrival MARTINSBURG, WV
May 28, 2008 6:47 AM Sortation Center Departure BROOKLYN PARK, MN
May 23, 2008 2:44 PM Sortation Center Arrival BROOKLYN PARK, MN
May 23, 2008 2:44 PM Pickup CHIPPEWA FALLS, WI
FedEx SmartPost Overview:(From Fedex Smartpost Website)
Combining our superior package expeditor service with the USPS’ broad domestic coverage results in less handling and lower cost for less time-sensitive goods.
It seems, for fedex and circuit city our shipments are less time sensitive.
Comment by vbalu 6/4/2008 @ 12:49 amStatus Update:
Oh NOOOOoooo
It’s back in MO again….
Still have 3 days to go but this doesn’t look good.
With the cost of diesel, how can this be cost effective?
Status: Sortation Center Departure
Comment by jxc 6/4/2008 @ 11:35 pmEst. in Home 06/07/2008
Date Time Description Location
June 3, 2008 7:40 AM Sortation Center Departure EARTH CITY, MO
May 31, 2008 7:13 PM Sortation Center Arrival MARTINSBURG, WV
May 31, 2008 4:57 AM Sortation Center Departure EARTH CITY, MO
May 30, 2008 9:15 PM Sortation Center Arrival EARTH CITY, MO
May 30, 2008 5:30 PM Pickup MARION, IL
jxc –
did your package ever get delivered? i ordered from CC too right about the same time as you and guess what…i’m still waiting! no one at fedex smartpost could give me any additional information other then it may have been misplaced…uggh.
Status: Sortation Center Arrival
Comment by jso 6/9/2008 @ 4:28 pmEst. in Home 06/07/2008
Date Time Description Location
June 3, 2008 8:22 PM Sortation Center Arrival MARTINSBURG, WV
June 3, 2008 7:40 AM Sortation Center Departure EARTH CITY, MO
May 30, 2008 9:15 PM Sortation Center Arrival EARTH CITY, MO
May 30, 2008 5:30 PM Pickup MARION, IL
Status: Sortation Center Departure
Est. in Home 06/14/2008
Date Time Description Location
June 10, 2008 8:02 AM Sortation Center Departure NEW BERLIN, WI
June 6, 2008 11:55 PM Sortation Center Arrival NEW BERLIN, WI
June 6, 2008 11:55 PM Pickup WAUSAU, WI
WTF is up with 4 days in the freaking sortation center. Well ill just have to wait and see if i get screwed over like some of you guys.
Comment by Matt 6/11/2008 @ 1:58 amHope it comes on the 14th. Cuz i want them badly. NO MORE FEDEX “SMARTPOST” for ME.
Well, yet another Circuit City / SmartPost experience. So far, mine sounds very similar to 120, 122, 123, and 124. Observe:
Status: Sortation Center Arrival
Est. in Home 06/21/2008
Date Time Description Location
June 14, 2008 7:34 PM Sortation Center Arrival MARTINSBURG, WV
June 14, 2008 4:02 AM Sortation Center Departure EARTH CITY, MO
June 13, 2008 10:20 PM Sortation Center Arrival EARTH CITY, MO
We’re going on 4 days in the sortation center, about 1.5 hours from my house. I’ll make sure to update this as my package (hopefully) escapes the black hole in West VA. It would be great if everyone could post updates, making note of how long it actually takes to receive things.
Comment by Nevek 6/18/2008 @ 3:19 pmThis is clearly an inefficient service, one that isn’t worth the “cheap shipping” savings. I’ve asked the website www.consumerist.com to look into it, so perhaps they’ll dig up some more information.
Re: post 125
Comment by Nevek 6/18/2008 @ 5:32 pmThe package has left Martinsburg as of 3:54 PM today… we’ll see where it goes next, hopefully down the 1.5 hours of road to my city, but I’m not holding my breath.
The journey continues.
Status: Sortation Center Departure
Est. in Home 06/21/2008
Date Time Description Location
June 19, 2008 6:06 AM Sortation Center Departure MARTINSBURG, WV
June 18, 2008 4:40 PM Electronic Shipping Info Received WASHINGTON, DC *
June 18, 2008 3:54 PM USPS Electronically Notified WASHINGTON,DC
June 14, 2008 7:34 PM Sortation Center Arrival MARTINSBURG, WV
June 14, 2008 4:02 AM Sortation Center Departure EARTH CITY, MO
June 13, 2008 10:20 PM Sortation Center Arrival EARTH CITY, MO
Odd how it left WV on the 18th… and then it changed to the 19th.
Comment by Nevek 6/19/2008 @ 2:13 pmI ordered ROCKBAND for the wii from Circuit City which meant Fedex SmartPost. It got picked up in illinois and I live in MI i thought perfect it will b here soon. THen next day it was in Earth City, MO at some sortation center even further away.Then it finally made its way toeards me again going to Indianapolis for some other sortation center. The next morning thank god its in MI but who knows how long it will take to get this. Maybe SmartPost actually shipped something semi-fast =0 im shocked!! Smartpost is horrible
Comment by I AM SUPER PISSED 6/26/2008 @ 12:53 pmJune 26, 2008 11:56 AM Sortation Center Arrival BELLEVILLE, MI
Comment by AAAAAAAAAAAAHHHHHHHHH 6/26/2008 @ 12:56 pmJune 26, 2008 6:05 AM Sortation Center Departure INDIANAPOLIS, IN
June 25, 2008 4:36 PM Sortation Center Arrival INDIANAPOLIS, IN
June 25, 2008 8:01 AM Sortation Center Departure EARTH CITY, MO
June 24, 2008 11:09 PM Pickup MARION, IL
Where to next?
FedEx isn’t the only one who has this service- UPS has the same thing called Mail Innovations. The service is ECONOMY, so YES it is SLOW. The company you order from creates those shipping costs that they charge you, not FedEx SmartPost. SmartPost only gets about $2 to ship your package- that’s why it takes so long. Take your complaints to the companies you order from. For future reference, there are only 20 sortation centers around the country, so it won’t always go to your particular state. If you want it faster, you’ll have to pay more money. Go complain to the company if you’re so mad about the way they’re shipping it.
Comment by sara 6/27/2008 @ 1:24 amFEDEX SMART POST:
Comment by Robert Warshaw 6/27/2008 @ 10:12 amWHAT A JOKE. THE WORST SERVICE EVER IN PROBABLY 40 YEARS. CAN NOT TRACE IT NO HOW. NEVER AGAIN. ANYTHING TO DO WITH THE UNITED STATES POSTAL SERVICE I WOULD EXPECT TO BE A TOTAL DISASTER. IF USPS WAS A PRIVATE COMPANY THEY WOULD HAVE BEEN OUT OF BUSIESS YEARS AGO. BOB WARSHAW-SARASOTA, FL
Even if you complain they made so basically nobody is responsible and your package can get lost and nobody will cover it and nobody will take your complaints because somehow thats not their fault. I say that FedEx SmartPost is the worst shipping i’ve ever used. How can FedEx even be affiliated with these losers?
Comment by AAAAAAAAAAAAHHHHHHHHH 6/27/2008 @ 4:42 pmI like Fedex and it does everything fine but this smartpost thing doesn’t work
Comment by AAAAAAAAAAAAHHHHHHHHH 6/27/2008 @ 4:45 pmOh no oh no…ordered from Walmart.com and they’re using smartpost…really, REALLY scared now
!
Comment by Katrina 6/27/2008 @ 9:29 pmI recently placed an order with the on-line catalog of a company that uses FedEx Smartpost. When I went on-line to track status, I came across this weblog. After reading these comments, and having had no prior experience with FedEx Smartpost, I was seriously concerned about receiving my package soon or even at all. But the concern was for nothing. The package left the company on June 23, and the mailman delivered it to my door the morning of June 30…. 5 business days later (I read somewhere their delivery time is 7-9 days). There were 2 sortation centers involved—at one the turnaround was a day and a half, and at the other the turnaround was 2 hours (in the middle of the night no less). So I agree with weblogger #40 (Jim) who said “So far I am much more favorably impressed with the SmartPost than are most of the people that posted messages here.”
Comment by Joyce 6/30/2008 @ 1:27 pmAll pissed off folks about “smartpost”...I have it
! I won’t go through all the pains it took me to get it, but you need to go to https://spportal.fedex.com/sp/track
Comment by Kali 7/7/2008 @ 9:21 pmput in the long tracking number, and there you have it TRACKING INFORMATION! how sweet it is. And YES smartpost sucks and I told fed-ex that very thing!
go to this site https://spportal.fedex.com/sp/track…..it took me an hour on the phone w/ fed-ex but I got it!
Comment by Kali 7/7/2008 @ 9:31 pmF*ck you Smartpost! F*ck you
Comment by Andrew 7/10/2008 @ 9:23 pmI used to work there a few years ago. Just had a shipment sent from Amazon via SmartPost. Burrrr, sent a cold chill down my back. So, I did a few searches on SmartPost and see nothing but hate. Glad I dont work there anymore. Hope I get my package within a month. Site said 3 to 5 days, I know they could not possibly do it that fast since the transfer to the post office takes that long.
Comment by ExSmartPostEmployee 7/17/2008 @ 9:48 pmI absolutely agree. FedEx SmartPost is suck! But more online stores love to use it just to save couple bucks. I ordered two cosmetic sets (two seperate orders) from lancome.com on June 14. I was very concerned since I knew they used SmartPost (their tracking is so bad—slow/ not update/ long stupid shipping routes). I really need to get these two sets (as gifts) back to my home country on June 29. So I think I suppose to get these on time, right? But guess what! Two packages was sent out at the same time on June 15, 08. First package arrived on June 27, 08 (yes almost 2 weeks). and the second one came on June 30, 08—one day after I left… well well well
While waiting to get these, I contacted USPS and SmartPost but they are suck! They said they have the same information as shown in the website… I also did contact lancome.com if there’re any other ways they can track or do something.. But they’re abosolutely useless—asking me if I misunderstand something on the orders …. how awful!
That was it! With SmartPost and lancome.com
Comment by Vivian 7/19/2008 @ 2:02 amI absolutely agree. FedEx SmartPost is suck! But more online stores love to use it just to save couple bucks. I ordered two cosmetic sets (two seperate orders) from lancome.com on June 14. I was very concerned since I knew they used SmartPost (their tracking is so bad—slow/ not update/ long stupid shipping routes). I really need to get these two sets (as gifts) back to my home country on June 29. So I think I suppose to get these on time, right? But guess what! Two packages were sent out at the same time on June 15, 08. First package arrived on June 27, 08 (yes almost 2 weeks). and the second one came on June 30, 08—one day after I left… well well well
While waiting to get these, I contacted USPS and SmartPost but they are suck! They said they have the same information as shown in the website… I also did contact lancome.com if there’re any other ways they can track or do something.. But they’re abosolutely useless—asking me if I misunderstand something on the orders …. how awful!
That was it! With SmartPost and lancome.com
Comment by Vivian 7/19/2008 @ 2:04 amI totally agree with you. I had two things shipped by Buy.com. They used this Stupidpost. Both of them took almost a month to get in my hands. And I couldn’t find where they were then they were on the road. It’s terrible service. Just for that, I am not going to buy anything from Buy.com because they use Smartpost for shipping. Not like Amazon, the shipping over $25 is free, and they use mostly UPS, and it’s fast.
I just ordered two computers from Circuitcity couple days ago, and it notified me my items were shipped by Fedex Smartpost. What a bad newsï¼?Another one months to wait? If they took too long like last time, I am going to return them as soon as I get them. I hate this shipping service, anyone who uses it, I am not going to buy anything from them.
Comment by goldenpig823 7/28/2008 @ 1:09 pmI actually think smartpost is a solid option. Every service has its failures, but a couple of bad apples don’t spoil the orchard.
Comment by Ryan 8/2/2008 @ 9:48 pmThank you sooo much post 136. Everytime I tried to track my package it would tell me that there was no record of it, but through your link it finally came up
Lets just see how much longer I have to wait for it to arrive even though its been sitting in my state for 2 days.
Comment by Melissa 8/13/2008 @ 3:37 pmDamn smartpost, I wish I paid the extra couple dollars to get better service.
Comment by Mike 8/15/2008 @ 12:27 amI really wish I’d have known about this blog and about smartpost (really?!! Smart?!!) before I ordered from a company that uses them- I was led to believe that they used USPS. My package is listed as departing from LEETSDALE,PA 3 days ago. That’s only 90 miles from my house. The estimated delivery date is 8/27, yesterday- I would like to think I might get my package tomorrow, but now I think these retards might have it on a leisurely stroll across the US. NEVER, NEVER, NEVER again
!
Comment by Bill 8/28/2008 @ 1:29 amFor those of you complaining about woot, The problem lies with them. I work with a fedex that receives packages from woot to be shipped and the packages coming from DLTX almost always have zip code errors which means these packages came to another sortation center because the zip that was scanned to the package was the incorrect zip. This sends the package to the area around the zip that was entered. Also alot of times fedex can’t give you information on your package because theres no information there. For example if your package label was damaged,wrinkled or in some way not able to be scanned it must be overlabeled with a new label. Before now there was no way to track your package after we overlabeled it. We now have a labeler that can just print that same label. If you are expecting your packages in 2-3 days the company you ordered from lied to you about the shipping time.
Comment by amanda 9/27/2008 @ 10:13 pmI will share my tracking information with you. I ordered something and received a delivery notification on 09/15/2008. As you can see the SmartPost starts on 09/17/2008. Not sure where it was for the other two days. I don’t know if this is supposed to be a cheaper solution but I paid $10.99 to ship two things from Limited Too. They may be saving money by using SmartPost but the savings are definitely not passed on to the consumer. I guess I won’t be ordering from them again. Below is my tracking information. I went to the post office today (09/29/2008) and the package is still not there. It only states that my post office has been “notified” that it is coming. What sense does that make? It has been a full two weeks now!
Date Time Description Location
Comment by Christine 9/29/2008 @ 5:13 pmSeptember 26, 2008 9:09 AM USPS Electronically Notified JACKSON,WY
September 24, 2008 6:15 AM Sortation Center Arrival SALT LAKE CITY, UT
September 20, 2008 2:04 AM Sortation Center Arrival DENVER, CO
September 19, 2008 6:28 AM Sortation Center Departure GROVE CITY, OH
September 17, 2008 7:46 PM Sortation Center Arrival GROVE CITY, OH
I must have dodged bullet, I guess I was lucky, everything went smoothly for me:
October 2, 2008 2:12 PM Delivered BELTSVILLE,MD
October 2, 2008 10:19 AM Arrival at Unit BELTSVILLE,MD
October 1, 2008 10:26 PM Sortation Center Departure MARTINSBURG, WV
October 1, 2008 8:56 PM USPS Electronically Notified BELTSVILLE,MD
September 29, 2008 10:22 AM Sortation Center Arrival MARTINSBURG, WV
September 29, 2008 5:52 AM Pickup LEETSDALE, PA
Still, I’ll probably try to avoid in the future, and just pay the extra few bucks if possible.
Comment by whartung 10/3/2008 @ 10:47 amI CAN’T BELIEVE THIS! I JUST HAD TO GO THROUGH WHAT EVERYONE ELSE WENT THROUGH. IN MY CASE ITS THE COMPANY I WENT THROUGH THAT IS PUTTING ME THROUGH ALL THIS HELL! CAN WE START A PETITION FOR SMART POST? THE LADY FROM SMART POST HAD A NASTY ATTITUDE AND I LAYED HER OUT! WHAT THE HELL ARE THESE COMPANYS THINKING, THEY ARE GOING TO LOSE CUSTOMERS! O’WELL TO BAD. I AM NOT THE TYPE TO BACK DOWN EASILY! THIS WAS NOT HOW I PLANNED MY AFTERNOON!
Comment by JENN 10/14/2008 @ 3:47 pmThat is my order of an iPod Touch from Circuit City. Ordered on Oct. 11 and shipped Oct. 13:
October 20, 2008 2:19 PM Electronic Shipping Info Received CATANO, PR *
October 20, 2008 1:10 PM USPS Electronically Notified CATANO,PR
October 17, 2008 4:22 AM Sortation Center Departure ATLANTA, GA
October 15, 2008 12:37 AM Sortation Center Arrival ATLANTA, GA
October 14, 2008 10:39 AM Sortation Center Departure DALLAS, TX
October 13, 2008 7:53 PM Sortation Center Arrival DALLAS, TX
October 13, 2008 6:32 PM Pickup ARDMORE, OK
Im in Cabo Rojo, Puerto Rico (PR)
Comment by Miguel 10/22/2008 @ 5:47 pmWell i oreder something off WWEshop.com and it was sent fedex smart post and it says it was delievered and its no where near me so now i got to call wwe and fed ex just to get this take care of its a bunch of crap. i know ppl who work for fed ex but i should have spent the extra for ups then i would have gotten it on time.
Comment by GAME OVER 10/25/2008 @ 9:45 amI can’t believe FedEx gets away with this. My Krups expresso machine blew a small rubber seal and I ordered it on line on Sunday Oct 19th. Krups said they shipped it on Monday the 20th and I got this tracking stream. Supposedly it’s been at my postoffice for 2 days but I don’t have the seal and no one can tell me where it is. Krups could have dropped it in the local USPS mail box and I would have been enjoying my morning cappaccino a week ago. It’s closing in on 2 weeks and my caffine withdrawl has me pretty upset.
October 28, 2008 7:28 AM USPS Entry CRESTWOOD, KY
Comment by Bob Thompspn 10/30/2008 @ 2:48 pmOctober 28, 2008 1:09 AM Sortation Center Departure INDIANAPOLIS, IN
October 25, 2008 3:27 PM Sortation Center Arrival INDIANAPOLIS, IN
October 25, 2008 11:41 AM Sortation Center Departure GROVE CITY, OH
October 24, 2008 9:33 PM Sortation Center Arrival GROVE CITY, OH
October 24, 2008 2:05 AM Sortation Center Departure NORTHBOROUGH, MA
October 21, 2008 8:02 PM Sortation Center Arrival NORTHBOROUGH, MA
FedEx Smartpost really sucks
!! I baught an item and seller send that item via FedEx Smartpost and it’s been 10 days and still I am waiting to get my package … when I check online it says depart Indiana sortation center before 5 days and now I have only one question where my package is still last 5 days and they don’t have any answer on this …
Comment by Jay 11/3/2008 @ 3:27 pmFedEx smartpost with USPS is very bad. I agree with the views above that the service should be avoided. Packages sit at their sites and go nowhere for days.
Comment by Joel 11/13/2008 @ 4:11 pmI would like to do a more thorough study of people’s experiences with SmartPost, good and bad. Can each you send me as many TRACKING NUMBERS as you can find on packages shipped to you through SmartPost? PLEASE SEND IT TO MY EMAIL ADDRESS: eabrill@mindspring.com
If possible, please also tell me this information for each package, to the extent you remember it:
1. The seller name.
2. Where the seller’s distribution center is located (may be different from the Seller’s business address shown on its Website or on invoices).
3. What day you actually placed the order, and the time of day if you remember (or at least whether you made the deadline for that day specified on the Seller’s Website). I want to figure out how much delay occurs between order-placement time and the time when your package actually reaches the first SmartPost facility.
Please don’t “cherry pick” your bad experiences. Send me the good ones too. If I get a reasonable sampling from people on this site, I’ll post my findings here. I think you’ll find them interesting. REMEMBER: Please send this to my email address: eabrill@mindspring.com
Thank you.
Comment by SmartPostWatcher 11/17/2008 @ 11:25 amIt seems that some of the posts here are confusing Fedex Smartpost with Fedex Ground. Fedex Ground service is 2-3 day and you pay more for it. Fedex Smartpost is a deeply discounted option for high volume shippers.Keep a few things in mind to why packages could be delayed. First the shipper has a to fill a full trailer before it is sent to a smartpost facility. A trailer could sit at the customer for days. The packages are then sorted at smartpost and ship to another facility and/or eventually to the USPS. After the USPS receives the package it takes a few days for them to get it to your house. Also consider that Smartpost cannot make that delivery to the USPS on a federal holiday but they can move packages within their system.The average time for a package from the first smartpost location to the usps is 3 business days. That doesn’t mean it gets to your house in 3 days. It seems that many shippers are not passing the discount on to their customers. Therefore people assume they are paying for Fedex Ground Shipping and they receive SmartPost shipping.
Comment by john 12/7/2008 @ 1:50 pmPlease see: http://www.fedexsmartpostsux.info/
Comment by Don Olsen 12/12/2008 @ 9:37 pmfor my account of a recent Smartpost screwup!!
I wish Walmart would have given be an option to choose shipping carriers. I would have never used Fedex Smart post. I experience first hand how long it took for my order to arrive from Circuit City to the US Virgin Islands. I believe it was 14-15 days. It could have been longer. Needless to say I did not get my package in time for Xmas last year. Now, I am going back and forth between, Walmart, USPS and Fedex and no one can tell me when I can expect my package. What a shame! I really thought shipping with Fedex you get 1st class service, yeah right.
Comment by Jay R 12/22/2008 @ 2:51 pmDecember 30, 2008 2:16 PM Sortation Center Arrival CAROLINA, PR
December 23, 2008 5:35 AM Sortation Center Departure ATLANTA, GA
December 20, 2008 3:01 AM Sortation Center Arrival ATLANTA, GA
December 18, 2008 5:08 AM Sortation Center Departure LOS ANGELES, CA
December 17, 2008 9:19 PM Sortation Center Arrival LOS ANGELES, CA
December 17, 2008 12:00 AM Pickup WALNUT, CA
This is my order from CircuitCity.com
Comment by Miguel 12/30/2008 @ 5:53 pmAfter 7 days finally the scan show that it is in Puerto Rico. Now waiting for when they will send it to USPS.
I bought 3 orders from WOOT.com a week – 10 days before Christmas this year. Each was advertised as being shipped 2 day FEDEX Express shipping. Each was shipped FEDEX Smartpost. None arrived anywhere near on time.10-20 days is about right. The address we supplied was both our PO Box and physical address. I contacted both FEDEX and through them a FEDEX Smartpost agent.Otherwise there’s no way to get a human being. His comments ranged from “it’s not our fault if WOOT chose to ship Smartpost” (true!) and “it’s your problem if you ordered that late” There was neither any help or even an “I’m sorry” The woman at the post office told me they hadn’t delivered anything for three days and Smartpost is very backed up. This is a terrible “service” It involves waiting for a full load going to X. If your package is one of the first, prepare for a long wait. If it’s one of the last, it may arrive in reasonable time.
This cheapens the FEDEX name. FEDEX had been a synonym for fast efficient service. Now, most FEDEX packages will take an irritatingly long time to arrive. The Post office does much better. UPS Ground is better.
Comment by Jan 12/30/2008 @ 10:00 pmIt seems Fedex Smartpost hasn’t gotten any better of the years! I ordered a package from DSW and they held it for 3 days then it reaches Kent, WA on December 18, 2008, according to tracking didn’t leave their facility until December 26, 2008-keep in mind the estimated in home arrival was December 23, 2008. I was told that I should now receive it by December 30, 2008, it is now January 2, 2009 and it is not here! So much for ordering in time for Christmas. I tried calling Fedex Smartpost on two occassions, they are not taking calls. DSW doesn’t care, as all they do is refer me to the tracking information. My local post office is frustrated as well, because they haven’t seen a Fedex Smartpost delivery in two weeks. Bottom line is I wish I would of had a choice on how this was shipped-it definetely would not be going Fedex.
Comment by Lisa 1/2/2009 @ 1:17 pmOn December 20th 2008 I ordered a PS3 and a game along with it. The game shipped via USPS and was in the Post Office by the 26th. The PS3 was shipped by FedEx Smart Post. It shipped like within like 2 days, couple days later it moved through a couple of states, which I thought was normal. But now it’s stuck at a frigging Sortation Center in Carolina, Puerto Rico for 6 days now. I mean come on now, what the hell am I supposed to with a game for a system that I don’t even have yet. If I had known that this would have happened I seriously would have considered spending en extra $150 to get it locally. I don’t know what to think right about now, could it be that my package has been stolen yet again, or is it just delayed or what have it. Hopefully it gets here in one piece within the next couple of days, but if it means I have to spend a little bit extra to get it locally or from a RELIABLE company, then I guess that’s what has to be done.
Comment by Anthonio 1/5/2009 @ 1:46 pmI ordered a package on Dec 15th for christmas. It was shipping through fedex smartpost, which I didn’t know at the time. It was returned to the shipper stating I had moved. I called, reordered it and had a second package shipped. This package has now been returned stating I moved. Now this is USPS who delivers the package, the same postal people who left me mail each day with my name on it. So if I moved from this place I lived for 9 years, why is my mail still coming to me each day but they can’t deliver a package? When you call they can’t locate the package. I only found out it was returned to sender because the shipping company had received it back. They are now trying to ship it a third time and to a different address. I hope they stop using smart post and I have sent a complaint to them to do so. Monkeys could deliver a package better than the people working for Smartpost. And don’t bother trying to call them, you get told them have to many phone calls and can’t answer the phone. Then you get disconnected. Maybe if they didn’t loose everybodys package they wouldn’t get so many phone calls. And a rep for Fedex themselves said even they can’t reach a human being that works for smartpost to get any answers. Even they hate that service.
Comment by Steve 1/8/2009 @ 12:43 pmThis is still a problem. I ordered a package (replacement software from MS) and it shipped from Ohio. It has taken 5 days to get the item from their Grove City “Sortation Center” to the FedEx location in my State. The delivery date has now changed 3 times since shipping. It was “supposed” to arrive today originally but now says 1/15. This service is garbage, why can’t FedEx deliver the package themselves? If they had just put it on their own truck this morning at the sort center, it would arrive today but instead they added the extra and completely unnecessary step of giving it to the Post Office to deliver. This is the worst business idea I’ve ever seen. I see no value added in the SmartPost service vs. regular shipping services. Next time I’ll insist on UPS ground; I received a package shipped 1/4 of the way across the country THE NEXT DAY using them.
Comment by Annoyed 1/13/2009 @ 1:09 pmAmazon just sent me something vis SmartPost. It sat on their doc for 5 days, and now it is slowly crawling to my home. Amazon sent me a notification that the item shipped USPS, but the tracking number doesn’t work. So I plugged it into FedEx.com, and found a match. So watch out – Amazon is using this shit now too!
Comment by Carter 1/26/2009 @ 7:00 pmOrdered some items from bassproshops. One part of my order was delivered 2 days later via USPS even though i selected just standard shipping which was 3-6days. The other half is coming via “smartpost”...it has been departing Indianapolis now for 3 days and I live about an hour and 45 minutes away. The USPS tracking site still has no record of it. What a freaking joke this service is.
Comment by Jack 3/9/2009 @ 3:33 pmFedEx SmartPost costs considerably less than the service levels with which many of these comments compare it (e.g., UPS Ground, FedEx Ground, USPS Priority Mail, etc). The postal service categorizes these FSP shipments as economy (as opposed to Priority or Express). So, they get the lowest grade of service once the postal service takes over the delivery process. If you choose something because it’s cheap(er)—such as a shipping method like this—you may end up getting what you paid for. If your vendor didn’t give you faster (more expensive) shipping options from which to choose or didn’t accurately disclose estimated FSP delivery times, then shame on your vendor. The reality is that a shipping method categorized as “economy” is being used and, as a result, you’re getting exactly what you (or your vendor) saved money by using. FSP does have a place, but it’s for inexpensive, non-time sensitive deliveries. It may sound like I’m defending the service, but I am really not. Honestly, I’ve never used it but I am very familiar with how it works. I would never use FSP for anything that I ordered online that I REALLY wanted. Maybe I would use it for items valued under $10 for which I could wait at least 2 weeks to receive… or MAYBE if that vendor would otherwise “gouge” me with more expensive (faster) delivery options.
Comment by Tom 3/13/2009 @ 8:25 pmI read the comments about Smartpost (or Dumbpost) consolidated shipping and now know why Circuit City went under. Coldwater Creek shipped a package which arrived at the Grove City, Oh center on March 26 @ 1:45 Am and departed @ 8 Am for north central Florida. Today is April 4 and the package has yet to appear. I agree with the good folks who will no longer buy from any outfit using this (service?).
Comment by Len Parker 4/4/2009 @ 4:50 pmI predict that the idiot who dreamed up this idea will get a huge bonus and severance package just prior to his company going under. Don’t feel bad because they company will qualify for bailout funds and have a huge party in Las Vegas or Atlantic City.
An addendum to my comment #169 above. I e-mailed Coldwater Creek just after posting those comments on 4/4 and received a reply today (4/5) saying that the package must have been lost and they will send a replacement at no charge via REAL 2 day FedEx. My apologies to those folks who seem intelligent enough to drop that stupid service and save much bad will.
Comment by Len Parker 4/5/2009 @ 10:10 pmI was looking something up in google for fedex smartpost and found this page. I noticed when reading through these comments that some of these people noted that they had never even used smartpost, yet are complaining about it. I clicked on one of these and it took me to that person’s own shipping website! So to anyone who is on here trying to decide whether or not to use a business based on user reviews, BEWARE of shady stuff like this. As for what I personally know about smartpost, they’re a start-up company. You have to allow time for any start-up company to work out any kinks. Also, you have to wonder whose fault it REALLY is when Amazon tells you they shipped it USPS but it was really shipped smartpost, or if Circuit City went out of business, then obviously there’s something going on with those companies too. I am not defending anybody but my point is just that you need to know exactly what happened and not just point fingers. Just because you had a bad day doesn’t mean you need to blame somebody and try to get them to go out of business. People who read all these negative reviews BEWARE because you never hear any GOOD news about ANYTHING!
Comment by MotherMayhem2x 4/14/2009 @ 1:40 pmMy package was shipped on 4/9 via SmartPost and its now the 15th and apparently its taken 3-4 days to get from Pottstown (30-40 mins from Philly) to Philadelphia. Now, its taken an additional day for Fedex to give it to USPS?? Do yourself a favor – buck up the 8.95 for USPS Flat Rate Priority Mail boxes
Comment by John Paul 4/15/2009 @ 1:25 pmMy husband worked at a FedEx Smartpost location for several months and said that the facility and its employees had no respect whatsoever for the packages that were processed at their location. Fed Ex employees would actually throw packages several feet in the air or pack larger heavy boxes on top of smaller ones even when the boxes were designated as having fragile or breakable items in them. We will never use the FexEd Smartpost service for our own packages.
Comment by Jillian 4/29/2009 @ 7:45 pmWow, I wish I found out about this FedEx Smartpost before ordering my product online. It has been two weeks and my estimated arrival date has changed twice. I was charged 29.96 for shipping and handling on a package that has a weight of 3.1 lbs and I am going on the third week without a product. I will never, ever use FedEx ever again. I will stick with UPS or USPS. I will ensure that no one in my family also ever uses FedEx nor any friends of ours.
Comment by Rafael 6/25/2009 @ 9:09 pmyou know why Fed Ex Smart Post sucks so bad…well as a former worker there, i will tell you why. They run the hell out of the people and run the converyors fast and the people who unload the trucks are made to unload the trucks at warp speed onto the conveyors…while the people on the floors who stack the packages on the pallets have are expected to look at letter and number codes with super fast eyes…and are still expected to not get mis-sorts….and we were expected to be able to stack packagesd of various weights and sizes without them falling and shirink wrap them to along with the conveyors moving relentlessly…instead of modifying their processes, they keep firing temporary personnell and ruining their job referances and their standing with the personnel agencies. The turnover rate in the company is high..they treat the people like me who worked for the temporaty personell agencies like crap. I worked unloading trucks which were hot inside in the summer and cold in the winter….the trailers have leak and water gets into them…so in the winter, the packaged on in contact with the floors of the trailors are froze to the floor and get wet and damaged…in the summer, these packages get wet. I sweated in the trailers and to top things off…i was harassed by a supervisor because of a vendetta against me and i had this supervisor question my hygiene while practically laughing in my face…and when i politely told him that his games were a violation of my rights…he turned around and called my personnell service..and i guess he must have been really talking in pictures to them…because the woman who called me from the temporary service never even met me and she belittled me and made real nasty remarks about soap and water…this was done to me at the whim of a Fed Ex Supersisor named Mark at the leetsdale plant and it was done without the knowlege of the head bosses there….my name was slandered and my reputation with the personnel service was ruined by the jerk because thanks to Mark calling the personnel service and slandering my name behind my back, the personnel service has an ugly picture of me as a guy who never takes a bath and reaks (which is far from the truth because i have friends and relatives who know me). To top it all off, an incident took place that led to my termination was concerning unauthorized tool (ridged steak knives brought in by other employees to cut cardboard instead of the utility knives that people are supposed to get from the office) i had another worker sneakily threaten me with one of these knives…i refused to use these knives because they were against policy to be brought in the place, but there is no security guy at the doors when its not peak season…anyway…i felt threatened and got spooked, so i panicked and lost the job for punching the guy….and believe me, it aint hard for anyone to descretely threaten some one else with a sharp object while people are not looking…maybe i did hit the guy .. but how do i know i wouldnt have got stabbed in the back by sone guy with issues outside the workplace and wanting to take his rage out on someone…and i suppose that was my fault because i should have ran from him and told a supervisor and had him removed from there….but there you have it.
Comment by Mark Frederick 7/5/2009 @ 5:17 pmI ordered two different times off the web site woot! Both times I was not allowed to ship to my post office box, needed physical address. So I shipped to my home (even though I don’t have a mailbox) because it was FedEx and I was sure that my item would be brought to my door. Now it has been 14 days and come to find out that my item has been handed off to the post-office to deliver. Remember that I don’t have a mailbox and the USPS can’t deliver to my home because I have a PO Box. Why can’t I use a post office box in the first place. What a disaster. Smart-post was set up by a dumbshit
Comment by Tom Wyciskala 7/11/2009 @ 12:47 amAccording to Beverly Smith who handles Executive Complaints, Fred Smith came up with the idea of SmartPost. I can not believe that Fred Smith would come up with such a sham of an idea as SmartPost! From here on out I will check to determine if a company is using FedEx’s SmartPost as a shipping method – if they are they will not get my business… if they are a monopoly I will just do without that product! What Fred Smith fails to realize is, is without absolute accountability customers are going to go to the competitors; this is a sad state of affairs that a company would resort to this madness to make a couple of cents near-term while not realizing the damage its going to do long-term!
Comment by J. ESCADA 8/6/2009 @ 1:57 pmMy advice to anyone who is unemployed and have to take a lesser job. If any agency wants to send you to Fed Ex Smart Post. I would say that you should tough it out and wait for an opportunity elsewhere. You may do ok at Fed Ex Smart post for a while but that wont last and you be one of the many who will get their reputations damaged and it dont take much to give them an excuse. (sarcastic sigh) Aint it a shame that we have such a free country where employers like Fed Ex Smart Post have the right to use the internet as a tool to blackmark people and violate peoples constitutional rights while using the wonders of modern technology to harm a persons ability to aquire any other job. (sarcastic sigh)Aint it a shame that people like me and a handful of friends who used to work in this facility have the equal right to speak out like i am doing now. (Sarcastic sigh) However it seems these people who sit behind desks at places like this still abuse their power and get away with it but in the long run, the inevitable failure of this company will be their own doing due to their massive turnover rate and leaky trucks, wet packages and an overall inadaquate operation. Its raining right now and i guarantee you that their trailors trucks will be leaking and they will have more wet packages.
Comment by Mark Frederick 8/10/2009 @ 6:55 pmFedEx Smart Post is a stupid idea. I don’t know why the hell that service is still around.
Comment by ALEC 8/13/2009 @ 11:09 pmIs there anyway to s hut it down for good?
I HATE SMARTPOST
I had a pair of shoes shipped to me via smartpost from footlocker. Shoes took nine days to reach my city of Amarillo, Tx. Shoes were then transferred to USPS for delivery. USPS said my address was incorrect(it was the correct address) Contacted fedex, they transferred me to their smartpost dept, smartpost dept was unavailable. Called USPS, item was returned to sender. Finally had to call footlocker and chewed them out and had a new pair shipped UPS 3 day guaranteed service for free. I wish I would have read this article before I bought those shoes, it would have saved a big headache.
Comment by Tyler 8/27/2009 @ 6:02 pmTo reply to the poster of comments 175 and 178: I worked at FedEx SmartPost for a year and a half, after previously working about a year and a half at FedEx Ground. The work involved at Ground was at least 10x harder than the work involved at SmartPost. I am not saying SmartPost was easy, but for a lazy individual simply looking for a paycheck (like yourself), this isn’t the place. From what I have seen in the shipping industry, there isn’t really an easy job to be had anywhere. You might say your supervisor had it easy, but I know for a fact that it isn’t. I wasn’t a supervisor, but did get promoted to team lead after about 2 weeks on the job. I think the main reason I received a promotion was because I was used to getting my balls busted at Ground for so long. Coming to a place like SmartPost where it was a little slower paced and smaller packages made me a standout employee that could get the job done in half the time as most of the other workers, especially workers from the temp agency that we used to get employees. These were some of the laziest individuals I have ever seen. A little hard work can go a long way, and obviously you didn’t do much work if your supervisor ‘singled you out’ and didn’t give you any praise…
Which brings me to my next point, I will not bash the service (because I have not shipped through it) or the organization (becuase I have respect for it), but I will say that the area where they can really improve is the workforce. They need to get people in there who care about what they are doing and not just a bunch of temps who are simply showing up.
For all of you who are bashing and cursing the service, try and work at a shipping facility for a month during Christmas peak and then come back to the forums and share your experience.
In conclusion, I don’t think SmartPost is the worst idea ever, it just needs a pretty big overhaul in order to gain its reputation back and some business that might have been lost in the recent years.
â??Go Buckeyes
Comment by Caleb 9/2/2009 @ 11:03 amI’ve read most of the comments (and there are so many!) and I understand that ymmv depending on which reps you talk to and which sortation centers are used, etc. The more times a package changes hands, the higher your chances of things going wrong, and the harder it is to find accountability. I order with Amazon fairly regularly and I’ve always loved their Super Saver shipping option when I haven’t been in too much of a hurry. However, I do expect the package to arrive within the estimated time, and I do expect to be able to track the package to a reasonable degree, even if that means seeing it re-routed across the country and back or falling off the truck at one center or another. Whatever the case, I just either want my refund or a new delivery, pronto.
[rant]
My latest order supposedly was delivered a few days ago at the very last day of the estimated time frame, yet I found nothing in our mail room, despite other packages being present. I had to wonder if someone in my building just randomly snatched mine (there were other Amazon-stamped boxes there, nothing special about mine), or if there was a snafu in delivery. I have had at least one other delivery through SmartPost and didn’t previously have any issue, but it seems that when there is an issue, it’s very difficult to clear up. I called Amazon and for the first time ever I was disappointed in their customer service: the rep said that the USPS doesn’t provide them with detailed tracking info, and despite Amazon’s tracking site saying my package has been “delivered,” it could actually mean it has only been accepted by the local post office, and that I should wait another week for USPS to get it to me (despite the local P.O. being 3 blocks away—I’d gladly walk over there and pick it up if it’s that much of a hassle for my local carrier) before calling for redelivery. Call me crazy, but when I see “delivered” in the tracking notes, I expect that the package has made it to my building—not that I’m supposed to wait another week to start the redelivery process (and then have to wait through that shipping time frame, as well). I argue the point and the rep apologizes and advises me to check the FedEx site for their tracking info and the USPS for theirs, as well. To me, that’s like Amazon admitting that their tracking system is not actually useful—not very impressive of them. I check the other sites: delivered and delivered, they both say. I call USPS myself on the next business day and they insist that the package was indeed delivered to the building (whether or not they’re telling the truth, at this point I don’t care—I simply don’t have my stuff), so I call Amazon immediately, they apologize (and inform me that on regular business days the Amazon rep should have called USPS themself to check for me), and then they set up a 2-day redelivery using UPS instead. :p UPS to the rescue!
[/rant]
Essentially, Amazon’s Super Saver shipping option no longer seems like a neat deal when SmartPost is one of the variable options. If I want to save some money with free shipping, I now have to gamble with my purchase itself and hope it doesn’t go through SmartPost. I’m not willing to do that. And I’m not happy about paying FedEx or USPS for their other shipping options. Faster shipping is one thing, but you shouldn’t have to pay extra just to make sure your purchase actually reaches you. For large purchases I’ll gladly pay the shipping (to UPS!), but Amazon may have lost most of their business with me—for my common smaller purchases I’ll be looking for deals elsewhere.
Comment by nema 9/2/2009 @ 3:51 pmSMART post??? Really? How smart is this? I ordered a package from a company that is just outside of Indianapolis, 130 miles south of me, all interstate miles. They sent the package via FedEx smart post. The package went to Belleville, Michigan, just outside of Detroit, 225 miles east of me. The package leaves there and travels RIGHT THROUGH MY TOWN, to New Berlin, Wisconsin which is 130 miles north of me
Now, eight days after it left the shipper, it is on it’s way (alledgedly) to me after a lovely tour of the midwest. They should rename it FedEx Dumba$$ post! As for Roger in post #12, you sir, are a MORON! I’ve been in the trucking industry for 15 years and I know plenty about logistics. I know if I treated any of my clients the way FedEx treats theirs, I would have been out of a job a long time ago! By the way, the other FedEx divisions aren’t much better. Anytime I’ve had something delivered by them, home delivery, ground, any of them, They can never find my house. The USPS, UPS, even DHL never had a problem delivering to me. I have resorted to putting “DO NOT SHIP VIA FEDEX” in the delivery comments on everything I order. This time it slipped by but never again. I will most definitely pay extra for shipping just to avoid FedEx!
Comment by Fed-Up 10/17/2009 @ 3:38 am“smartPost” I had no idea what it was when I orderd from tilly’s I figurd it was just the same old Fedex I have trusted for years when I tracked it a week later and saw it was handed over to USPS I was mortified. try and file a complaint against any one at USPS and see how far you get its a big joke! save your self the week, month or loss of package and spend the extra $1.50-$5 and go with any thing fedex thats not SmartPost.
Comment by marc 10/17/2009 @ 7:24 pmI bought something which unfortunately was shipped via this option. But surprisingly, it shipped quickly…. or so I thought. So I went to my building’s mailroom to pick it up, but it was not there. Where is it? No one knows. And the mailroom only received 5 packages that day, mine was not there. Days later, it still has not arrived. So now, I have to make sure that I am not charged for an expensive order that I didn’t receive. Ugh. Good job Smart Post!
Comment by Pissed-off Purchaser 10/19/2009 @ 7:01 pmFed-ex smart post is very slow, and does some odd things. I bought a few t-shirts online, they shipped via fed ex on October 13 from Kansas City going to the Phoenix area. The package arrived in Dallas on October 15th, and arrived in Denver on Ocotber 18th. Only to be shipped back to Dallas on October 21. The item finally arrived in Phoenix today, and will take another 2 days to get here probably. 12-13 days seems to be a pretty long period of time to ship something. Nevermind the fact it’s called smartpost and the service redundantly ships the package back and forth between two cities.
Comment by Geoff 10/23/2009 @ 10:04 pmI have two packages from different venders both coming Smartpost. Both of them keep going leaving Kansas City and then a couple of day coming back into Kansas City. I called Fedex and they say it is the Post office. The post Office says they know nothing about it. Fedex Smartpost is DUMB. I am wandering if I will ever see the packages.
Comment by Nobel Gustov 10/24/2009 @ 9:38 amSee attached Tracking info.—————————————————————————————————————-
All shipment travel activity is displayed in local time for the location
Date/Time Activity Location Details
Oct 23, 2009 9:09 PM Arrived at FedEx location KANSAS CITY, KS
Oct 19, 2009 4:22 PM Departed FedEx location KANSAS CITY, KS
Oct 19, 2009 10:47 AM Arrived at FedEx location KANSAS CITY, KS
Oct 16, 2009 3:18 PM Departed FedEx location KANSAS CITY, KS
Oct 14, 2009 3:47 PM Arrived at FedEx location KANSAS CITY, KS
Oct 8, 2009 7:37 AM Departed FedEx location KANSAS CITY, KS
Oct 8, 2009 12:00 AM Shipment information sent to USPS “MY Hometown”
Oct 7, 2009 2:54 PM Arrived at FedEx location KANSAS CITY, KS
Oct 6, 2009 6:07 AM Departed FedEx location GROVE CITY, OH
Oct 5, 2009 9:51 PM Arrived at FedEx location GROVE CITY, OH
Oct 5, 2009 12:08 PM Shipment information sent to FedEx
I cannot understand why any company that ships would use smartpost.
Comment by Alan Segal 11/13/2009 @ 4:02 amIt takes longer than you could possibly imagine, and it is nearly impossible
to track. I would gladly pay a few extra $ (if it is even that much) to go
via UPS or USPS Priority Mail. Sorry Fedex, but the
“absolutely positively has to be there..” may still ring true,
but the question is where is “there”?
USPS Priority mail is much faster, and UPS has the best tracking anywhere. Fedex you just don’t rate.
Wow…glad to see that at least I’m not alone here!
I’m currently waiting for a simple exchange from a company right now and have watched my FedEx SmartPost delivery date change twice. I’m in the midwest and I’ve watched my package go from Ohio to Pottstown, PA (where it spent Dec. 9th – Dec. 15th and was listed as arriving and departing four times throughout the course of those days), and now it’s in West Virginia? It’s been nine days total, and they are getting pretty close to making a nice little circle within a tri-state area, but certainly not any closer to actually getting to me.
I think this blog/forum is more than enough evidence that this is a ridiculously poorly-run operation. I would like to suggest to everyone that you take a minute out of your day and (either instead of or in addition to writing your complaints here) write them up with the Better Business Bureau: http://www.bbb.org/wisconsin/business-reviews/not-elsewhere-classified/fedex-smartpost-in-new-berlin-wi-1000001352/ . Just click on the link to file a complaint and enjoy yourself, or write them a letter directly:
FedEx SmartPost
16555 West Rogers Drive
New Berlin, WI 53151
Let’s quit letting them get away with this kind of crap, and at least make them realize how much their piss poor service is irritating their dwindling customer base. Also, why not contact the company that decided to ship you something using SmartPost and give them a heads-up that they might not want to associate their business with such a shoddy shipping company.
Good luck, fellow consumers!
Comment by Jason Carpenter 12/17/2009 @ 3:30 amI will never use smart post or buy anything from bass pro shops online. It took nearly 3 weeks to get it from st. louis to denver. Please boycott bass pro shops.
Comment by bob buckley 1/5/2010 @ 2:08 pmWow. What a complete failure. I have a package sitting 45 miles away for 3 days. Called Fedex to expedite it but apparently when its sent smartpost there is absolutely nothing they can do.
Why on earth would a package leave a fedex facility and then come back to the same facility? It defies all business logic.
Also, if it’s sitting at their facility and they see its not getting delivered, why can’t fedex pull it and just deliver it for me? Instead I get the run around saying that USPS “probably” has it. But as you can see the history has it in the FexEx Facility for the past 24 hours. Which according to the rep is not always updated.
Way to go, Fedex, you officially suck.
Jan 15, 2010 8:35 AM - Arrived at FedEx location – EDISON, NJ
Comment by Jeff 1/16/2010 @ 9:28 amJan 14, 2010 5:41 AM - Departed FedEx location – EDISON, NJ
Jan 14, 2010 12:00 AM - Shipment information sent to USPS - DENVILLE, NJ
Jan 13, 2010 10:05 AM - Arrived at FedEx location – EDISON, NJ
Jan 11, 2010 6:52 PM - Departed FedEx location – GROVE CITY, OH
Jan 11, 2010 12:42 PM - Arrived at FedEx location – GROVE CITY, OH
Jan 9, 2010 10:28 AM - Departed FedEx location – PERRYSBURG, OH
Jan 9, 2010 2:46 AM - Arrived at FedEx location – PERRYSBURG, OH
Jan 8, 2010 8:52 PM - Left FedEx origin facility – LAKE ORION, MI
Jan 8, 2010 6:50 PM - Arrived at FedEx location – LAKE ORION, MI
Jan 8, 2010 4:38 PM - Picked up – LAKE ORION, MI
Jan 8, 2010 3:54 PM - Shipment information sent to FedEx
Currently I have a package trapped in the Smartpost system. Fedex’s customer service has been anything but helpful. The dude I spoke with yesterday sounded like I was bothering him by asking questions. And USPS…that idiot I spoke with had no clue the USPS even worked with Fedex???? I feel like I have waited long enough for this package. Yet I am still told to wait. Here is the tracking information.
Jan 22, 2010 12:00 AM Shipment information sent to USPSORANGE PARK, FL
Jan 13, 2010 1:45 AM Departed FedEx locationATLANTA, GA
Jan 12, 2010 8:12 PM Arrived at FedEx locationATLANTA, GA
Jan 12, 2010 2:15 AM Departed FedEx locationSOUTHHAVEN, MS
Jan 11, 2010 8:54 PM Arrived at FedEx locationSOUTHHAVEN, MS
Jan 2, 2010 8:30 AM Shipment information sent to FedEx
I forgot to mention that in the middle of January I had a expected delivery date of 01/19/10. On the 19th I checked tracking and the delivery information was gone.
-James
Comment by James B 2/2/2010 @ 11:26 amI’m having two very different experiences with SmartPost… two packages shipped on the same day, one from California, one from Missouri. I live in New York, and I got the one from California this morning, 2 days faster than their estimate of Friday. The other one, though…
Feb 3, 2010 12:18 PM Arrived at FedEx location MARTINSBURG, WV
Comment by magda 2/3/2010 @ 3:47 pmFeb 1, 2010 9:37 PM Departed FedEx location EARTH CITY, MO
Jan 30, 2010 1:34 AM Arrived at FedEx locationEARTH CITY, MO
StupidPost
!
I should have just drove 10 minuets to my damn GNC store! The warehouse is in Arizona and I live in SD, so it should have only taken 4 days! My package came to LA in 2 days, I thought I would get it the next day since I am 1 county away…
WRONG
My package then shipped half way across the country where it has been sitting around for 5 days! I called FedEx 3 times, and GNC twice! GNC accused FedEx of putting my package on the wrong truck, and FedEx accused GNC of putting the wrong label on my package. FedEx said they put a flag on my package. I called them back today, 2 days after my estimated delivery date, and now they are saying they delivered it to USPS and it’s out of their hands.
I have no idea if I am EVER going to get my supplements, but I do know that I will NEVER use FedEx StupidPost again
Jan 27, 2010 8:00 PM
Shipment information sent to FedEx
Jan 28, 2010 8:46 PM
Arrived at FedEx location
LOS ANGELES, CA
Jan 29, 2010 12:12 AM
Departed FedEx location
LOS ANGELES, CA
Feb 1, 2010 3:35 PM
Arrived at FedEx location
KANSAS CITY, KS
Feb 1, 2010 4:42 PM
Departed FedEx location
KANSAS CITY, KS
Feb 2, 2010 7:02 PM
Arrived at FedEx location
EARTH CITY, MO
Feb 3, 2010 12:00 AM
Shipment information sent to USPS
HAZELWOOD, MO
Feb 3, 2010 5:15 PM
Departed FedEx location
EARTH CITY, MO
Feb 4, 2010 11:45 AM
In transit
HAZELWOOD, MO
In transit to local Post Office – Allow two to three additional days for delivery
Feb 4, 2010 12:50 PM
In transit
HAZELWOOD, MO
In transit to local Post Office – Allow two to three additional days for delivery
Feb 5, 2010 2:33 AM
In transit
HAZELWOOD, MO
In transit to local Post Office – Allow two to three additional days for delivery
Nina
Comment by Nina 2/8/2010 @ 5:06 pmI just ordered something from Borders that said it would be shipped through the US Postal Service-which I love because I am in Hawaii and we love the USPS - they are very fast and affordable! We order online a lot and the USPS gets us our packages within 3-5 days and it is so much cheaper than UPS or FEDEx. But then when I received my confirmation email, is said it was coming FXSP, so in researching FXSP to see what it was, I found this site. Now I am worried that I won’t receive my books in time for my book club meeting! I wish I had ordered through Amazon; they still use USPS to Hawaii!
Comment by Cathy 3/12/2010 @ 12:22 am