In one word, they suck!
We had purchased this at Kohl’s about two years ago and have used it about twenty times since at various different households. It started leaking last month and the leaks are not small. The rubber pipes that lead from the clean water chamber have cracked and are leaking water all over even when the vacuum is not in use. In other words, it is completely useless and the repair shop wants to charge in excess of $100 to fix it. We tried calling Hoover to see if they can do something, and as usual they sent us off with “lodge a complaint” and nothing else. Needless to say, we are never buying a Hoover again. I personally think that a $300 steam vacuum should last longer than it has.
The sad fact is that this steamer worked better than others we have owned and did quite a good job of getting the dog gunk out of our capets. I just wish their manufacturing and quality control was better and sorely miss good customer service on the part of Hoover. As a means of warning others that are looking to buy the Hoover F7425-900 SteamVac Dual V, look somewhere else. This one is a definite waste of money if you are looking for something that will last beyond a couple of years.